Yorkshire Housing Limited
Tenant Satisfaction Measures 2025/26
Housing associationNorth19,095 homesRegulator code L4521
In 2025/26, 74.2% of Yorkshire Housing Limited's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 76.9% for housing associations, putting it in the third quartile (116th of 189).
That is up 7.9 points on 2024/25. Against other housing associations, its strongest result was safe home and its most room to improve was anti-social behaviour.
Compare Yorkshire Housing Limited with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 74.2% | 76.9% | 3rd | ▲ +7.9 |
| TP02Satisfaction with repairs | 75.3% | 77.7% | 3rd | ▲ +5.8 |
| TP03Time taken for repairs | 70.8% | 74.1% | 3rd | ▲ +7.2 |
| TP04Well-maintained home | 77.4% | 77.1% | 2nd | ▲ +7.4 |
| TP05Safe home | 84.5% | 82.0% | 2nd | ▲ +6.0 |
| TP06Listens and acts | 61.9% | 69.2% | Bottom | ▲ +7.1 |
| TP07Keeps tenants informed | 71.6% | 77.4% | 3rd | ▲ +8.3 |
| TP08Fair and respectful | 81.2% | 82.3% | 3rd | ▲ +7.7 |
| TP09Complaints handling | 43.1% | 41.8% | 2nd | ▲ +8.5 |
| TP10Communal areas | 69.1% | 71.6% | 3rd | ▲ +11.6 |
| TP11Neighbourhood contribution | 61.2% | 70.0% | Bottom | ▲ +7.8 |
| TP12Anti-social behaviour | 54.9% | 64.0% | Bottom | ▲ +3.3 |
Repairs & building safety
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 0.0% | 0.1% | Top | 0.0 |
| RP02_1Non-emergency repairs on time | 75.3% | 85.2% | Bottom | ▲ +3.0 |
| RP02_2Emergency repairs on time | 92.2% | 96.6% | 3rd | ▲ +4.4 |
| BS01Gas safety checks | 99.9% | 100.0% | 3rd | ▼ −0.1 |
| BS02Fire risk assessments | 99.9% | 100.0% | 3rd | ▲ +30.7 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 98.9% | 100.0% | Bottom | ▼ −1.1 |
| BS05Lift safety checks | 99.8% | 100.0% | 3rd | ▼ −0.2 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 68.4 per 1,000 homes | 61.1 | 3rd | ▼ −14.4 |
| CH01_2Stage 2 complaints rate (lower is better) | 22.9 per 1,000 homes | 12.9 | Bottom | ▲ +0.80 |
| CH02_1Stage 1 responded in time | 98.7% | 96.2% | 2nd | ▲ +1.2 |
| CH02_2Stage 2 responded in time | 97.7% | 96.2% | 2nd | ▲ +4.5 |
| NM01_1ASB cases rate (lower is better) | 109.3 per 1,000 homes | 34.9 | Bottom | ▲ +16.2 |
| NM01_2Hate incident cases rate (lower is better) | 2.20 per 1,000 homes | 0.80 | Bottom | ▲ +1.20 |
Quartiles and medians compare Yorkshire Housing Limited with the housing associations that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 1,893 responses, margin of error ±2.1 points.
Other housing associations in North
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.