Wiltshire Council
Tenant Satisfaction Measures 2025/26
CouncilSouth5,601 homesRegulator code 00HY
In 2025/26, 77.1% of Wiltshire Council's tenants in rented homes were satisfied overall with its service (TP01). That is above the median of 70.6% for councils, putting it in the top quartile (36th of 160).
That is up 4.8 points on 2024/25. Against other councils, its strongest result was well-maintained home and its most room to improve was communal areas.
Compare Wiltshire Council with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 77.1% | 70.6% | Top | ▲ +4.8 |
| TP02Satisfaction with repairs | 81.8% | 74.4% | Top | ▲ +9.7 |
| TP03Time taken for repairs | 77.5% | 71.3% | Top | ▲ +12.7 |
| TP04Well-maintained home | 78.8% | 71.4% | Top | ▲ +11.8 |
| TP05Safe home | 81.0% | 76.8% | Top | ▲ +12.1 |
| TP06Listens and acts | 63.2% | 60.2% | 2nd | ▲ +12.6 |
| TP07Keeps tenants informed | 73.2% | 71.4% | 2nd | ▲ +14.2 |
| TP08Fair and respectful | 77.9% | 77.0% | 2nd | ▲ +7.5 |
| TP09Complaints handling | 34.6% | 32.3% | 2nd | ▼ −1.1 |
| TP10Communal areas | 59.6% | 66.2% | Bottom | ▲ +4.9 |
| TP11Neighbourhood contribution | 63.6% | 64.2% | 3rd | ▲ +13.7 |
| TP12Anti-social behaviour | 56.1% | 57.6% | 3rd | ▲ +5.9 |
Repairs & building safety
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 5.2% | 3.6% | 3rd | ▲ +1.6 |
| RP02_1Non-emergency repairs on time | 90.1% | 85.7% | 2nd | ▲ +5.9 |
| RP02_2Emergency repairs on time | 95.7% | 95.2% | 2nd | ▲ +1.1 |
| BS01Gas safety checks | 99.7% | 99.9% | 3rd | ▲ +0.3 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | ▲ +0.4 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | ▲ +0.5 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 18.0 per 1,000 homes | 51.8 | Top | ▼ −1.50 |
| CH01_2Stage 2 complaints rate (lower is better) | 5.50 per 1,000 homes | 10.8 | Top | ▲ +2.30 |
| CH02_1Stage 1 responded in time | 99.0% | 88.0% | Top | ▲ +4.8 |
| CH02_2Stage 2 responded in time | 100.0% | 86.3% | Top | ▲ +11.8 |
| NM01_1ASB cases rate (lower is better) | 13.6 per 1,000 homes | 37.3 | Top | ▼ −33.5 |
| NM01_2Hate incident cases rate (lower is better) | 0.50 per 1,000 homes | 0.60 | 2nd | ▲ +0.50 |
Quartiles and medians compare Wiltshire Council with the councils that published each measure for rented homes.
The 2025/26 tenant survey was run by no predominant method, 890 responses, margin of error ±3.0 points.
Other councils in South
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.