Wigan Council
Tenant Satisfaction Measures 2025/26
CouncilNorth21,245 homesRegulator code 00BW
In 2025/26, 63.3% of Wigan Council's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 70.6% for councils, putting it in the bottom quartile (128th of 160).
That is up 0.2 points on 2024/25. Against other councils, its strongest result was complaints handling and its most room to improve was anti-social behaviour.
Compare Wigan Council with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 63.3% | 70.6% | Bottom | ▲ +0.2 |
| TP02Satisfaction with repairs | 68.2% | 74.4% | 3rd | ▲ +2.0 |
| TP03Time taken for repairs | 67.0% | 71.3% | 3rd | ▲ +1.0 |
| TP04Well-maintained home | 59.0% | 71.4% | Bottom | ▲ +0.6 |
| TP05Safe home | 66.7% | 76.8% | Bottom | ▲ +0.3 |
| TP06Listens and acts | 48.9% | 60.2% | Bottom | ▼ −0.4 |
| TP07Keeps tenants informed | 54.3% | 71.4% | Bottom | ▲ +0.4 |
| TP08Fair and respectful | 64.1% | 77.0% | Bottom | ▼ −0.4 |
| TP09Complaints handling | 39.8% | 32.3% | Top | ▲ +2.8 |
| TP10Communal areas | 62.3% | 66.2% | 3rd | ▼ −0.2 |
| TP11Neighbourhood contribution | 46.8% | 64.2% | Bottom | ▲ +0.7 |
| TP12Anti-social behaviour | 41.6% | 57.6% | Bottom | ▼ −0.1 |
Repairs & building safety
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 9.2% | 3.6% | 3rd | 0.0 |
| RP02_1Non-emergency repairs on time | 78.3% | 85.7% | 3rd | ▼ −4.2 |
| RP02_2Emergency repairs on time | 99.6% | 95.2% | Top | ▼ −0.2 |
| BS01Gas safety checks | 94.6% | 99.9% | Bottom | ▼ −1.2 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | ▲ +2.5 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | ▲ +10.8 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 95.2% | 100.0% | Bottom | ▼ −4.8 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 48.2 per 1,000 homes | 51.8 | 2nd | ▲ +4.80 |
| CH01_2Stage 2 complaints rate (lower is better) | 8.40 per 1,000 homes | 10.8 | 2nd | ▲ +3.60 |
| CH02_1Stage 1 responded in time | 68.4% | 88.0% | Bottom | ▲ +19.9 |
| CH02_2Stage 2 responded in time | 34.8% | 86.3% | Bottom | ▼ −4.4 |
| NM01_1ASB cases rate (lower is better) | 59.7 per 1,000 homes | 37.3 | Bottom | ▼ −9.10 |
| NM01_2Hate incident cases rate (lower is better) | 0.80 per 1,000 homes | 0.60 | 3rd | ▲ +0.10 |
Quartiles and medians compare Wigan Council with the councils that published each measure for rented homes.
The 2025/26 tenant survey was run by internet, 2,930 responses, margin of error ±1.7 points.
Other councils in North
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.