West Northamptonshire Council
Tenant Satisfaction Measures 2025/26
CouncilMidlands11,450 homesRegulator code 5130
In 2025/26, 71.0% of West Northamptonshire Council's tenants in rented homes were satisfied overall with its service (TP01). That is above the median of 70.6% for councils, putting it in the second quartile (77th of 160).
That is up 3.5 points on 2024/25. Against other councils, its strongest result was keeps tenants informed and its most room to improve was anti-social behaviour.
Compare West Northamptonshire Council with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 71.0% | 70.6% | 2nd | ▲ +3.5 |
| TP02Satisfaction with repairs | 76.7% | 74.4% | 2nd | ▲ +8.6 |
| TP03Time taken for repairs | 73.5% | 71.3% | 2nd | ▲ +11.7 |
| TP04Well-maintained home | 72.3% | 71.4% | 2nd | ▲ +4.6 |
| TP05Safe home | 78.1% | 76.8% | 2nd | ▲ +5.5 |
| TP06Listens and acts | 61.4% | 60.2% | 2nd | ▲ +4.1 |
| TP07Keeps tenants informed | 76.3% | 71.4% | Top | ▲ +4.9 |
| TP08Fair and respectful | 78.9% | 77.0% | 2nd | ▲ +3.1 |
| TP09Complaints handling | 36.6% | 32.3% | 2nd | ▲ +2.7 |
| TP10Communal areas | 70.1% | 66.2% | 2nd | ▲ +9.3 |
| TP11Neighbourhood contribution | 66.1% | 64.2% | 2nd | ▲ +4.5 |
| TP12Anti-social behaviour | 57.2% | 57.6% | 3rd | ▼ −4.2 |
Repairs & building safety
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 7.6% | 3.6% | 3rd | ▼ −11.6 |
| RP02_1Non-emergency repairs on time | 92.0% | 85.7% | 2nd | ▼ −1.0 |
| RP02_2Emergency repairs on time | 99.2% | 95.2% | Top | ▼ −0.6 |
| BS01Gas safety checks | 100.0% | 99.9% | Top | ▲ +0.1 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 84.8% | 100.0% | Bottom | ▼ −3.2 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 57.2 per 1,000 homes | 51.8 | 3rd | ▼ −7.70 |
| CH01_2Stage 2 complaints rate (lower is better) | 16.8 per 1,000 homes | 10.8 | Bottom | ▲ +3.50 |
| CH02_1Stage 1 responded in time | 82.2% | 88.0% | 3rd | ▲ +8.6 |
| CH02_2Stage 2 responded in time | 81.2% | 86.3% | 3rd | ▲ +24.0 |
| NM01_1ASB cases rate (lower is better) | 26.3 per 1,000 homes | 37.3 | 2nd | ▼ −2.40 |
| NM01_2Hate incident cases rate (lower is better) | 1.40 per 1,000 homes | 0.60 | Bottom | ▲ +0.80 |
Quartiles and medians compare West Northamptonshire Council with the councils that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 1,062 responses, margin of error ±2.9 points.
Other councils in Midlands
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.