Wandle Housing Association Limited
Tenant Satisfaction Measures 2025/26
Housing associationLondon6,718 homesRegulator code L0277
In 2025/26, 57.4% of Wandle Housing Association Limited's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 76.9% for housing associations, putting it in the bottom quartile (182nd of 189).
That is up 7.6 points on 2024/25. Against other housing associations, its strongest result was safe home and its most room to improve was anti-social behaviour.
Compare Wandle Housing Association Limited with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 57.4% | 76.9% | Bottom | ▲ +7.6 |
| TP02Satisfaction with repairs | 55.7% | 77.7% | Bottom | ▲ +4.6 |
| TP03Time taken for repairs | 52.7% | 74.1% | Bottom | ▲ +4.2 |
| TP04Well-maintained home | 60.1% | 77.1% | Bottom | ▲ +10.1 |
| TP05Safe home | 72.7% | 82.0% | Bottom | ▲ +8.5 |
| TP06Listens and acts | 52.9% | 69.2% | Bottom | ▲ +10.1 |
| TP07Keeps tenants informed | 60.5% | 77.4% | Bottom | ▲ +9.5 |
| TP08Fair and respectful | 63.5% | 82.3% | Bottom | ▲ +7.4 |
| TP09Complaints handling | 19.5% | 41.8% | Bottom | ▲ +3.1 |
| TP10Communal areas | 45.5% | 71.6% | Bottom | ▲ +0.6 |
| TP11Neighbourhood contribution | 37.7% | 70.0% | Bottom | ▲ +3.8 |
| TP12Anti-social behaviour | 27.3% | 64.0% | Bottom | ▼ −6.4 |
Repairs & building safety
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 1.6% | 0.1% | Bottom | ▼ −0.1 |
| RP02_1Non-emergency repairs on time | 76.3% | 85.2% | Bottom | ▲ +9.3 |
| RP02_2Emergency repairs on time | 85.1% | 96.6% | Bottom | ▲ +12.9 |
| BS01Gas safety checks | 98.5% | 100.0% | Bottom | ▼ −0.9 |
| BS02Fire risk assessments | 95.6% | 100.0% | Bottom | ▼ −4.4 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 99.4% | 100.0% | Bottom | ▼ −0.6 |
| BS05Lift safety checks | 95.1% | 100.0% | Bottom | ▲ +0.2 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 200.3 per 1,000 homes | 61.1 | Bottom | ▲ +4.70 |
| CH01_2Stage 2 complaints rate (lower is better) | 50.9 per 1,000 homes | 12.9 | Bottom | ▲ +9.80 |
| CH02_1Stage 1 responded in time | 88.6% | 96.2% | Bottom | ▲ +1.2 |
| CH02_2Stage 2 responded in time | 79.5% | 96.2% | Bottom | ▼ −15.6 |
| NM01_1ASB cases rate (lower is better) | 28.4 per 1,000 homes | 34.9 | 2nd | ▲ +1.00 |
| NM01_2Hate incident cases rate (lower is better) | 5.80 per 1,000 homes | 0.80 | Bottom | ▲ +1.40 |
Quartiles and medians compare Wandle Housing Association Limited with the housing associations that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 737 responses, margin of error ±3.4 points.
Other housing associations in London
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.