The Pioneer Housing and Community Group Limited
Tenant Satisfaction Measures 2025/26
Housing associationMidlands2,446 homesRegulator code L4118
In 2025/26, 88.5% of The Pioneer Housing and Community Group Limited's tenants in rented homes were satisfied overall with its service (TP01). That is above the median of 76.9% for housing associations, putting it in the top quartile (14th of 189).
That is up 4.6 points on 2024/25. Against other housing associations, its strongest result was well-maintained home and its most room to improve was satisfaction with repairs.
Compare The Pioneer Housing and Community Group Limited with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 88.5% | 76.9% | Top | ▲ +4.6 |
| TP02Satisfaction with repairs | 81.6% | 77.7% | 2nd | ▲ +4.5 |
| TP03Time taken for repairs | 81.9% | 74.1% | Top | ▲ +1.6 |
| TP04Well-maintained home | 89.6% | 77.1% | Top | ▲ +7.0 |
| TP05Safe home | 90.4% | 82.0% | Top | ▲ +2.2 |
| TP06Listens and acts | 79.2% | 69.2% | Top | ▲ +5.2 |
| TP07Keeps tenants informed | 81.2% | 77.4% | 2nd | ▲ +2.0 |
| TP08Fair and respectful | 90.0% | 82.3% | Top | ▲ +2.5 |
| TP09Complaints handling | 49.3% | 41.8% | Top | ▲ +11.5 |
| TP10Communal areas | 77.4% | 71.6% | 2nd | ▲ +4.6 |
| TP11Neighbourhood contribution | 83.8% | 70.0% | Top | ▲ +0.6 |
| TP12Anti-social behaviour | 71.2% | 64.0% | Top | ▲ +5.0 |
Repairs & building safety
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 0.2% | 0.1% | 3rd | 0.0 |
| RP02_1Non-emergency repairs on time | 98.4% | 85.2% | Top | ▲ +4.8 |
| RP02_2Emergency repairs on time | 99.3% | 96.6% | Top | ▼ −0.2 |
| BS01Gas safety checks | 100.0% | 100.0% | 2nd | 0.0 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 35.8 per 1,000 homes | 61.1 | Top | ▼ −59.2 |
| CH01_2Stage 2 complaints rate (lower is better) | 9.20 per 1,000 homes | 12.9 | 2nd | ▼ −1.60 |
| CH02_1Stage 1 responded in time | 83.7% | 96.2% | Bottom | ▲ +10.3 |
| CH02_2Stage 2 responded in time | 100.0% | 96.2% | Top | ▲ +15.4 |
| NM01_1ASB cases rate (lower is better) | 42.5 per 1,000 homes | 34.9 | 3rd | ▲ +4.60 |
| NM01_2Hate incident cases rate (lower is better) | 0.80 per 1,000 homes | 0.80 | 3rd | 0.0 |
Quartiles and medians compare The Pioneer Housing and Community Group Limited with the housing associations that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 470 responses, margin of error ±4.0 points.
Other housing associations in Midlands
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.