The Industrial Dwellings Society (1885) Limited
Tenant Satisfaction Measures 2025/26
Housing associationLondon1,492 homesRegulator code L0266
In 2025/26, 75.6% of The Industrial Dwellings Society (1885) Limited's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 76.9% for housing associations, putting it in the third quartile (106th of 189).
That is up 7.5 points on 2024/25. Against other housing associations, its strongest result was anti-social behaviour and its most room to improve was safe home.
Compare The Industrial Dwellings Society (1885) Limited with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 75.6% | 76.9% | 3rd | ▲ +7.5 |
| TP02Satisfaction with repairs | 77.9% | 77.7% | 2nd | ▲ +9.8 |
| TP03Time taken for repairs | 72.2% | 74.1% | 3rd | ▲ +2.6 |
| TP04Well-maintained home | 74.4% | 77.1% | 3rd | ▲ +5.7 |
| TP05Safe home | 78.0% | 82.0% | 3rd | ▲ +3.8 |
| TP06Listens and acts | 69.9% | 69.2% | 2nd | ▲ +9.7 |
| TP07Keeps tenants informed | 81.3% | 77.4% | 2nd | ▲ +7.7 |
| TP08Fair and respectful | 80.0% | 82.3% | 3rd | ▲ +4.7 |
| TP09Complaints handling | 45.7% | 41.8% | 2nd | ▲ +7.0 |
| TP10Communal areas | 76.2% | 71.6% | 2nd | ▲ +7.3 |
| TP11Neighbourhood contribution | 78.3% | 70.0% | Top | ▲ +7.6 |
| TP12Anti-social behaviour | 72.0% | 64.0% | Top | ▲ +4.2 |
Repairs & building safety
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 6.0% | 0.1% | Bottom | ▼ −1.9 |
| RP02_1Non-emergency repairs on time | 92.1% | 85.2% | Top | ▲ +6.2 |
| RP02_2Emergency repairs on time | 91.1% | 96.6% | Bottom | ▲ +4.5 |
| BS01Gas safety checks | 99.8% | 100.0% | 3rd | ▼ −0.1 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 44.2 per 1,000 homes | 61.1 | 2nd | ▼ −1.10 |
| CH01_2Stage 2 complaints rate (lower is better) | 7.70 per 1,000 homes | 12.9 | 2nd | ▼ −0.80 |
| CH02_1Stage 1 responded in time | 98.4% | 96.2% | 2nd | 0.0 |
| CH02_2Stage 2 responded in time | 100.0% | 96.2% | Top | ▲ +16.7 |
| NM01_1ASB cases rate (lower is better) | 35.5 per 1,000 homes | 34.9 | 3rd | ▲ +10.5 |
| NM01_2Hate incident cases rate (lower is better) | 1.30 per 1,000 homes | 0.80 | 3rd | ▲ +1.30 |
Quartiles and medians compare The Industrial Dwellings Society (1885) Limited with the housing associations that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 328 responses, margin of error ±4.8 points.
Other housing associations in London
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.