The Housing Plus Group Limited
Tenant Satisfaction Measures 2025/26
Housing associationMidlands32,882 homesRegulator code L4491
In 2025/26, 82.6% of The Housing Plus Group Limited's tenants in rented homes were satisfied overall with its service (TP01). That is above the median of 76.9% for housing associations, putting it in the second quartile (50th of 189).
That is up 2.4 points on 2024/25. Against other housing associations, its strongest result was time taken for repairs and its most room to improve was anti-social behaviour.
Compare The Housing Plus Group Limited with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 82.6% | 76.9% | 2nd | ▲ +2.4 |
| TP02Satisfaction with repairs | 86.8% | 77.7% | Top | ▲ +4.6 |
| TP03Time taken for repairs | 85.9% | 74.1% | Top | ▲ +5.3 |
| TP04Well-maintained home | 83.2% | 77.1% | Top | ▲ +3.1 |
| TP05Safe home | 87.6% | 82.0% | Top | ▲ +2.5 |
| TP06Listens and acts | 74.6% | 69.2% | Top | ▲ +5.0 |
| TP07Keeps tenants informed | 82.7% | 77.4% | Top | ▲ +2.1 |
| TP08Fair and respectful | 86.0% | 82.3% | 2nd | ▲ +3.6 |
| TP09Complaints handling | 46.6% | 41.8% | 2nd | ▲ +7.0 |
| TP10Communal areas | 77.3% | 71.6% | 2nd | ▲ +6.4 |
| TP11Neighbourhood contribution | 75.7% | 70.0% | 2nd | ▲ +3.9 |
| TP12Anti-social behaviour | 69.3% | 64.0% | 2nd | ▲ +2.9 |
Repairs & building safety
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 0.3% | 0.1% | 3rd | ▲ +0.2 |
| RP02_1Non-emergency repairs on time | 80.7% | 85.2% | 3rd | ▲ +0.2 |
| RP02_2Emergency repairs on time | 87.8% | 96.6% | Bottom | ▼ −1.0 |
| BS01Gas safety checks | 100.0% | 100.0% | 2nd | ▲ +0.1 |
| BS02Fire risk assessments | 99.9% | 100.0% | 3rd | ▼ −0.1 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | ▲ +3.7 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 60.1 per 1,000 homes | 61.1 | 2nd | ▼ −9.50 |
| CH01_2Stage 2 complaints rate (lower is better) | 9.30 per 1,000 homes | 12.9 | 2nd | ▲ +2.80 |
| CH02_1Stage 1 responded in time | 98.9% | 96.2% | 2nd | ▲ +38.3 |
| CH02_2Stage 2 responded in time | 94.2% | 96.2% | 3rd | ▲ +36.4 |
| NM01_1ASB cases rate (lower is better) | 26.4 per 1,000 homes | 34.9 | 2nd | ▼ −8.00 |
| NM01_2Hate incident cases rate (lower is better) | 0.50 per 1,000 homes | 0.80 | 2nd | ▼ −0.40 |
Quartiles and medians compare The Housing Plus Group Limited with the housing associations that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 2,240 responses, margin of error ±2.0 points.
Other housing associations in Midlands
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.