The Guinness Partnership Limited
Tenant Satisfaction Measures 2025/26
Housing association65,297 homesRegulator code 4729
In 2025/26, 67.7% of The Guinness Partnership Limited's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 76.9% for housing associations, putting it in the bottom quartile (158th of 189).
That is unchanged on 2024/25. Against other housing associations, its strongest result was anti-social behaviour and its most room to improve was overall satisfaction.
Compare The Guinness Partnership Limited with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 67.7% | 76.9% | Bottom | 0.0 |
| TP02Satisfaction with repairs | 71.4% | 77.7% | 3rd | ▲ +0.1 |
| TP03Time taken for repairs | 69.9% | 74.1% | 3rd | ▲ +1.1 |
| TP04Well-maintained home | 70.6% | 77.1% | Bottom | ▲ +0.5 |
| TP05Safe home | 75.9% | 82.0% | Bottom | ▼ −0.3 |
| TP06Listens and acts | 60.6% | 69.2% | Bottom | ▲ +0.4 |
| TP07Keeps tenants informed | 72.1% | 77.4% | 3rd | ▲ +2.3 |
| TP08Fair and respectful | 75.9% | 82.3% | Bottom | ▲ +0.8 |
| TP09Complaints handling | 33.4% | 41.8% | Bottom | ▲ +0.3 |
| TP10Communal areas | 69.6% | 71.6% | 3rd | ▲ +0.3 |
| TP11Neighbourhood contribution | 66.3% | 70.0% | 3rd | ▲ +2.0 |
| TP12Anti-social behaviour | 63.0% | 64.0% | 3rd | 0.0 |
Repairs & building safety
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 0.6% | 0.1% | Bottom | ▲ +0.4 |
| RP02_1Non-emergency repairs on time | 86.7% | 85.2% | 2nd | ▲ +8.4 |
| RP02_2Emergency repairs on time | 87.5% | 96.6% | Bottom | ▼ −0.9 |
| BS01Gas safety checks | 100.0% | 100.0% | 2nd | 0.0 |
| BS02Fire risk assessments | 99.4% | 100.0% | Bottom | ▲ +0.5 |
| BS03Asbestos surveys | 98.7% | 100.0% | Bottom | ▲ +3.1 |
| BS04Legionella assessments | 98.1% | 100.0% | Bottom | ▲ +0.6 |
| BS05Lift safety checks | 99.1% | 100.0% | Bottom | ▲ +1.2 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 69.2 per 1,000 homes | 61.1 | 3rd | ▲ +13.1 |
| CH01_2Stage 2 complaints rate (lower is better) | 20.8 per 1,000 homes | 12.9 | Bottom | ▲ +6.70 |
| CH02_1Stage 1 responded in time | 96.1% | 96.2% | 3rd | ▲ +21.5 |
| CH02_2Stage 2 responded in time | 97.1% | 96.2% | 2nd | ▲ +4.0 |
| NM01_1ASB cases rate (lower is better) | 167.3 per 1,000 homes | 34.9 | Bottom | ▲ +7.40 |
| NM01_2Hate incident cases rate (lower is better) | 0.40 per 1,000 homes | 0.80 | Top | ▼ −0.10 |
Quartiles and medians compare The Guinness Partnership Limited with the housing associations that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 6,028 responses, margin of error ±1.2 points.
Other housing associations in Mixed
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.