The Community Housing Group Limited
Tenant Satisfaction Measures 2025/26
Housing associationMidlands5,952 homesRegulator code LH4264
In 2025/26, 77.3% of The Community Housing Group Limited's tenants in rented homes were satisfied overall with its service (TP01). That is above the median of 76.9% for housing associations, putting it in the second quartile (94th of 189).
That is up 1.2 points on 2024/25. Against other housing associations, its strongest result was complaints handling and its most room to improve was anti-social behaviour.
Compare The Community Housing Group Limited with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 77.3% | 76.9% | 2nd | ▲ +1.2 |
| TP02Satisfaction with repairs | 78.6% | 77.7% | 2nd | ▼ −0.5 |
| TP03Time taken for repairs | 75.5% | 74.1% | 2nd | ▲ +0.6 |
| TP04Well-maintained home | 74.7% | 77.1% | 3rd | ▼ −0.6 |
| TP05Safe home | 76.3% | 82.0% | Bottom | ▼ −5.0 |
| TP06Listens and acts | 73.7% | 69.2% | 2nd | ▲ +6.6 |
| TP07Keeps tenants informed | 78.2% | 77.4% | 2nd | ▲ +2.4 |
| TP08Fair and respectful | 81.6% | 82.3% | 3rd | 0.0 |
| TP09Complaints handling | 47.9% | 41.8% | Top | ▲ +1.1 |
| TP10Communal areas | 70.7% | 71.6% | 3rd | ▼ −3.2 |
| TP11Neighbourhood contribution | 68.0% | 70.0% | 3rd | ▼ −0.2 |
| TP12Anti-social behaviour | 57.0% | 64.0% | Bottom | ▼ −3.4 |
Repairs & building safety
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 0.0% | 0.1% | Top | 0.0 |
| RP02_1Non-emergency repairs on time | 87.4% | 85.2% | 2nd | ▲ +9.2 |
| RP02_2Emergency repairs on time | 99.8% | 96.6% | Top | ▲ +3.0 |
| BS01Gas safety checks | 99.8% | 100.0% | 3rd | 0.0 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 92.9 per 1,000 homes | 61.1 | Bottom | ▼ −38.8 |
| CH01_2Stage 2 complaints rate (lower is better) | 16.5 per 1,000 homes | 12.9 | 3rd | ▲ +8.50 |
| CH02_1Stage 1 responded in time | 96.1% | 96.2% | 3rd | ▲ +47.1 |
| CH02_2Stage 2 responded in time | 85.9% | 96.2% | Bottom | ▲ +25.9 |
| NM01_1ASB cases rate (lower is better) | 30.6 per 1,000 homes | 34.9 | 2nd | ▼ −5.40 |
| NM01_2Hate incident cases rate (lower is better) | 0.80 per 1,000 homes | 0.80 | 3rd | 0.0 |
Quartiles and medians compare The Community Housing Group Limited with the housing associations that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 579 responses, margin of error ±3.9 points.
Other housing associations in Midlands
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.