The Abbeyfield Society
Tenant Satisfaction Measures 2023/24
Housing association1,012 homesRegulator code H1046
The Abbeyfield Society did not publish an overall satisfaction score (TP01) for rented homes in 2023/24. Its other published results are below.
The Abbeyfield Society has not published results for 2025/26. These are its latest, for 2023/24.
Compare The Abbeyfield Society with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2023/24 | Median for housing associations | Quartile |
|---|---|---|---|
| TP01Overall satisfaction | - | 73.2% | - |
| TP02Satisfaction with repairs | - | 73.3% | - |
| TP03Time taken for repairs | - | 69.4% | - |
| TP04Well-maintained home | - | 72.7% | - |
| TP05Safe home | - | 79.0% | - |
| TP06Listens and acts | - | 63.3% | - |
| TP07Keeps tenants informed | - | 72.8% | - |
| TP08Fair and respectful | - | 79.4% | - |
| TP09Complaints handling | - | 37.0% | - |
| TP10Communal areas | - | 66.8% | - |
| TP11Neighbourhood contribution | - | 64.7% | - |
| TP12Anti-social behaviour | - | 61.0% | - |
Repairs & building safety
| Measure | 2023/24 | Median for housing associations | Quartile |
|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 0.0% | 0.1% | Top |
| RP02_1Non-emergency repairs on time | 61.8% | 80.4% | Bottom |
| RP02_2Emergency repairs on time | 61.6% | 95.9% | Bottom |
| BS01Gas safety checks | 98.1% | 100.0% | Bottom |
| BS02Fire risk assessments | 98.7% | 100.0% | Bottom |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd |
| BS05Lift safety checks | 97.6% | 100.0% | 3rd |
Complaints & neighbourhood
| Measure | 2023/24 | Median for housing associations | Quartile |
|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | - | 48.2 | - |
| CH01_2Stage 2 complaints rate (lower is better) | - | 5.84 | - |
| CH02_1Stage 1 responded in time | - | 86.9% | - |
| CH02_2Stage 2 responded in time | - | 87.5% | - |
| NM01_1ASB cases rate (lower is better) | 18.8 per 1,000 homes | 36.8 | Top |
| NM01_2Hate incident cases rate (lower is better) | 0.99 per 1,000 homes | 0.60 | 3rd |
Quartiles and medians compare The Abbeyfield Society with the housing associations that published each measure for rented homes.
Other housing associations in Mixed
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.