Stevenage Borough Council
Tenant Satisfaction Measures 2025/26
CouncilSouth7,875 homesRegulator code 26UH
In 2025/26, 68.1% of Stevenage Borough Council's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 70.6% for councils, putting it in the third quartile (100th of 160).
That is up 1.2 points on 2024/25. Against other councils, its strongest result was anti-social behaviour and its most room to improve was keeps tenants informed.
Compare Stevenage Borough Council with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 68.1% | 70.6% | 3rd | ▲ +1.2 |
| TP02Satisfaction with repairs | 72.4% | 74.4% | 3rd | ▲ +1.6 |
| TP03Time taken for repairs | 67.2% | 71.3% | 3rd | ▲ +2.8 |
| TP04Well-maintained home | 68.1% | 71.4% | 3rd | ▲ +0.4 |
| TP05Safe home | 78.2% | 76.8% | 2nd | ▲ +1.8 |
| TP06Listens and acts | 57.7% | 60.2% | 3rd | ▲ +2.6 |
| TP07Keeps tenants informed | 66.6% | 71.4% | 3rd | ▲ +5.0 |
| TP08Fair and respectful | 76.9% | 77.0% | 3rd | ▲ +3.6 |
| TP09Complaints handling | 34.5% | 32.3% | 2nd | ▲ +0.4 |
| TP10Communal areas | 66.2% | 66.2% | 2nd | ▲ +2.2 |
| TP11Neighbourhood contribution | 67.6% | 64.2% | 2nd | ▲ +4.5 |
| TP12Anti-social behaviour | 61.8% | 57.6% | 2nd | ▲ +3.9 |
Repairs & building safety
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 1.1% | 3.6% | 2nd | ▼ −2.3 |
| RP02_1Non-emergency repairs on time | 95.4% | 85.7% | Top | ▲ +8.4 |
| RP02_2Emergency repairs on time | 98.8% | 95.2% | 2nd | ▼ −0.1 |
| BS01Gas safety checks | 100.0% | 99.9% | Top | 0.0 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 76.6 per 1,000 homes | 51.8 | Bottom | ▼ −12.1 |
| CH01_2Stage 2 complaints rate (lower is better) | 17.6 per 1,000 homes | 10.8 | Bottom | ▲ +6.60 |
| CH02_1Stage 1 responded in time | 98.0% | 88.0% | Top | ▲ +3.4 |
| CH02_2Stage 2 responded in time | 94.2% | 86.3% | 2nd | ▲ +13.0 |
| NM01_1ASB cases rate (lower is better) | 19.9 per 1,000 homes | 37.3 | Top | ▲ +6.20 |
| NM01_2Hate incident cases rate (lower is better) | 0.60 per 1,000 homes | 0.60 | 2nd | ▲ +0.10 |
Quartiles and medians compare Stevenage Borough Council with the councils that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 987 responses, margin of error ±2.9 points.
Other councils in South
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.