Sovereign Network Group
Tenant Satisfaction Measures 2025/26
Housing association79,135 homesRegulator code 4837
In 2025/26, 65.1% of Sovereign Network Group's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 76.9% for housing associations, putting it in the bottom quartile (168th of 189).
That is up 2.0 points on 2024/25. Against other housing associations, its strongest result was keeps tenants informed and its most room to improve was anti-social behaviour.
Compare Sovereign Network Group with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 65.1% | 76.9% | Bottom | ▲ +2.0 |
| TP02Satisfaction with repairs | 70.3% | 77.7% | Bottom | ▲ +2.7 |
| TP03Time taken for repairs | 62.7% | 74.1% | Bottom | ▲ +2.5 |
| TP04Well-maintained home | 68.3% | 77.1% | Bottom | ▲ +2.6 |
| TP05Safe home | 77.1% | 82.0% | Bottom | ▲ +2.7 |
| TP06Listens and acts | 56.0% | 69.2% | Bottom | ▲ +3.0 |
| TP07Keeps tenants informed | 72.3% | 77.4% | 3rd | ▲ +1.9 |
| TP08Fair and respectful | 74.8% | 82.3% | Bottom | ▲ +0.8 |
| TP09Complaints handling | 29.7% | 41.8% | Bottom | 0.0 |
| TP10Communal areas | 64.0% | 71.6% | Bottom | ▲ +2.4 |
| TP11Neighbourhood contribution | 62.9% | 70.0% | Bottom | ▲ +4.0 |
| TP12Anti-social behaviour | 54.3% | 64.0% | Bottom | ▼ −0.4 |
Repairs & building safety
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 1.0% | 0.1% | Bottom | ▼ −1.1 |
| RP02_1Non-emergency repairs on time | 78.7% | 85.2% | Bottom | ▲ +10.1 |
| RP02_2Emergency repairs on time | 89.7% | 96.6% | Bottom | ▲ +8.5 |
| BS01Gas safety checks | 99.8% | 100.0% | 3rd | ▼ −0.1 |
| BS02Fire risk assessments | 99.3% | 100.0% | Bottom | ▼ −0.2 |
| BS03Asbestos surveys | 99.6% | 100.0% | Bottom | ▼ −0.2 |
| BS04Legionella assessments | 98.8% | 100.0% | Bottom | ▲ +2.1 |
| BS05Lift safety checks | 99.1% | 100.0% | Bottom | ▼ −0.2 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 134.4 per 1,000 homes | 61.1 | Bottom | ▲ +37.2 |
| CH01_2Stage 2 complaints rate (lower is better) | 30.4 per 1,000 homes | 12.9 | Bottom | ▲ +13.1 |
| CH02_1Stage 1 responded in time | 89.3% | 96.2% | Bottom | ▲ +15.9 |
| CH02_2Stage 2 responded in time | 86.3% | 96.2% | Bottom | ▲ +29.2 |
| NM01_1ASB cases rate (lower is better) | 18.2 per 1,000 homes | 34.9 | Top | ▼ −4.40 |
| NM01_2Hate incident cases rate (lower is better) | 1.20 per 1,000 homes | 0.80 | 3rd | ▲ +0.60 |
Quartiles and medians compare Sovereign Network Group with the housing associations that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 3,987 responses, margin of error ±1.5 points.
Other housing associations in Mixed
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.