Southampton City Council
Tenant Satisfaction Measures 2025/26
CouncilSouth15,701 homesRegulator code 00MS
In 2025/26, 71.2% of Southampton City Council's tenants in rented homes were satisfied overall with its service (TP01). That is above the median of 70.6% for councils, putting it in the second quartile (74th of 160).
That is up 9.0 points on 2024/25. Against other councils, its strongest result was satisfaction with repairs and its most room to improve was anti-social behaviour.
Compare Southampton City Council with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 71.2% | 70.6% | 2nd | ▲ +9.0 |
| TP02Satisfaction with repairs | 81.2% | 74.4% | Top | ▲ +8.7 |
| TP03Time taken for repairs | 74.5% | 71.3% | 2nd | ▲ +7.6 |
| TP04Well-maintained home | 73.2% | 71.4% | 2nd | ▲ +10.0 |
| TP05Safe home | 79.0% | 76.8% | 2nd | ▲ +9.5 |
| TP06Listens and acts | 59.2% | 60.2% | 3rd | ▲ +7.0 |
| TP07Keeps tenants informed | 70.4% | 71.4% | 3rd | ▲ +10.2 |
| TP08Fair and respectful | 78.7% | 77.0% | 2nd | ▲ +6.6 |
| TP09Complaints handling | 28.9% | 32.3% | 3rd | ▲ +2.9 |
| TP10Communal areas | 67.0% | 66.2% | 2nd | ▲ +4.9 |
| TP11Neighbourhood contribution | 64.6% | 64.2% | 2nd | ▲ +7.6 |
| TP12Anti-social behaviour | 51.2% | 57.6% | Bottom | ▲ +4.4 |
Repairs & building safety
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 31.9% | 3.6% | Bottom | ▼ −15.9 |
| RP02_1Non-emergency repairs on time | 63.3% | 85.7% | Bottom | ▲ +5.0 |
| RP02_2Emergency repairs on time | 80.4% | 95.2% | Bottom | ▼ −5.5 |
| BS01Gas safety checks | 99.9% | 99.9% | 3rd | 0.0 |
| BS02Fire risk assessments | 98.4% | 100.0% | Bottom | ▼ −0.5 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | ▲ +2.7 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 22.1 per 1,000 homes | 51.8 | Top | ▲ +4.40 |
| CH01_2Stage 2 complaints rate (lower is better) | 5.20 per 1,000 homes | 10.8 | Top | ▲ +2.80 |
| CH02_1Stage 1 responded in time | 77.1% | 88.0% | 3rd | ▲ +8.5 |
| CH02_2Stage 2 responded in time | 32.1% | 86.3% | Bottom | ▼ −62.6 |
| NM01_1ASB cases rate (lower is better) | 35.0 per 1,000 homes | 37.3 | 2nd | ▲ +1.20 |
| NM01_2Hate incident cases rate (lower is better) | 1.00 per 1,000 homes | 0.60 | 3rd | ▲ +0.40 |
Quartiles and medians compare Southampton City Council with the councils that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 1,572 responses, margin of error ±2.3 points.
Other councils in South
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.