South Kesteven District Council
Tenant Satisfaction Measures 2025/26
CouncilMidlands5,889 homesRegulator code 32UG
In 2025/26, 68.9% of South Kesteven District Council's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 70.6% for councils, putting it in the third quartile (93rd of 160).
That is up 7.8 points on 2024/25. Against other councils, its strongest result was communal areas and its most room to improve was anti-social behaviour.
Compare South Kesteven District Council with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 68.9% | 70.6% | 3rd | ▲ +7.8 |
| TP02Satisfaction with repairs | 78.0% | 74.4% | 2nd | ▲ +11.8 |
| TP03Time taken for repairs | 69.8% | 71.3% | 3rd | ▲ +17.4 |
| TP04Well-maintained home | 68.7% | 71.4% | 3rd | ▲ +9.5 |
| TP05Safe home | 78.1% | 76.8% | 2nd | ▲ +9.0 |
| TP06Listens and acts | 59.9% | 60.2% | 3rd | ▲ +10.4 |
| TP07Keeps tenants informed | 66.1% | 71.4% | Bottom | ▲ +7.0 |
| TP08Fair and respectful | 78.6% | 77.0% | 2nd | ▲ +11.0 |
| TP09Complaints handling | 28.4% | 32.3% | 3rd | ▼ −7.8 |
| TP10Communal areas | 72.7% | 66.2% | Top | ▲ +7.8 |
| TP11Neighbourhood contribution | 61.3% | 64.2% | 3rd | ▲ +2.1 |
| TP12Anti-social behaviour | 52.8% | 57.6% | Bottom | ▼ −4.7 |
Repairs & building safety
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 0.0% | 3.6% | Top | ▼ −2.5 |
| RP02_1Non-emergency repairs on time | 84.9% | 85.7% | 3rd | ▲ +16.9 |
| RP02_2Emergency repairs on time | 93.8% | 95.2% | 3rd | ▲ +6.8 |
| BS01Gas safety checks | 99.5% | 99.9% | Bottom | ▲ +0.2 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 57.5 per 1,000 homes | 51.8 | 3rd | ▲ +17.7 |
| CH01_2Stage 2 complaints rate (lower is better) | 6.70 per 1,000 homes | 10.8 | Top | ▲ +3.60 |
| CH02_1Stage 1 responded in time | 94.6% | 88.0% | 2nd | ▲ +6.6 |
| CH02_2Stage 2 responded in time | 100.0% | 86.3% | Top | 0.0 |
| NM01_1ASB cases rate (lower is better) | 18.3 per 1,000 homes | 37.3 | Top | ▲ +2.50 |
| NM01_2Hate incident cases rate (lower is better) | 0.00 per 1,000 homes | 0.60 | Top | 0.0 |
Quartiles and medians compare South Kesteven District Council with the councils that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 582 responses, margin of error ±3.9 points.
Other councils in Midlands
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.