Solihull Metropolitan Borough Council
Tenant Satisfaction Measures 2025/26
CouncilMidlands9,714 homesRegulator code 00CT
In 2025/26, 78.0% of Solihull Metropolitan Borough Council's tenants in rented homes were satisfied overall with its service (TP01). That is above the median of 70.6% for councils, putting it in the top quartile (28th of 160).
That is up 0.8 points on 2024/25. Against other councils, its strongest result was fair and respectful and its most room to improve was anti-social behaviour.
Compare Solihull Metropolitan Borough Council with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 78.0% | 70.6% | Top | ▲ +0.8 |
| TP02Satisfaction with repairs | 78.5% | 74.4% | 2nd | ▲ +0.6 |
| TP03Time taken for repairs | 80.2% | 71.3% | Top | 0.0 |
| TP04Well-maintained home | 73.3% | 71.4% | 2nd | ▼ −0.8 |
| TP05Safe home | 79.2% | 76.8% | 2nd | ▼ −0.9 |
| TP06Listens and acts | 67.8% | 60.2% | Top | ▲ +0.6 |
| TP07Keeps tenants informed | 75.3% | 71.4% | Top | ▼ −1.3 |
| TP08Fair and respectful | 83.3% | 77.0% | Top | ▼ −0.6 |
| TP09Complaints handling | 34.8% | 32.3% | 2nd | ▼ −3.0 |
| TP10Communal areas | 70.9% | 66.2% | 2nd | ▲ +4.2 |
| TP11Neighbourhood contribution | 70.0% | 64.2% | Top | ▼ −4.7 |
| TP12Anti-social behaviour | 54.3% | 57.6% | 3rd | ▼ −7.0 |
Repairs & building safety
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 1.2% | 3.6% | 2nd | ▼ −0.6 |
| RP02_1Non-emergency repairs on time | 84.2% | 85.7% | 3rd | ▲ +2.6 |
| RP02_2Emergency repairs on time | 92.3% | 95.2% | 3rd | ▲ +0.5 |
| BS01Gas safety checks | 99.9% | 99.9% | 3rd | 0.0 |
| BS02Fire risk assessments | 99.9% | 100.0% | Bottom | ▼ −0.1 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 54.5 per 1,000 homes | 51.8 | 3rd | ▲ +11.5 |
| CH01_2Stage 2 complaints rate (lower is better) | 14.1 per 1,000 homes | 10.8 | 3rd | ▲ +8.70 |
| CH02_1Stage 1 responded in time | 93.3% | 88.0% | 2nd | ▲ +19.7 |
| CH02_2Stage 2 responded in time | 74.3% | 86.3% | 3rd | ▼ −10.6 |
| NM01_1ASB cases rate (lower is better) | 31.5 per 1,000 homes | 37.3 | 2nd | ▲ +7.90 |
| NM01_2Hate incident cases rate (lower is better) | 0.70 per 1,000 homes | 0.60 | 3rd | ▲ +0.30 |
Quartiles and medians compare Solihull Metropolitan Borough Council with the councils that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 588 responses, margin of error ±3.9 points.
Other councils in Midlands
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.