Settle Group
Tenant Satisfaction Measures 2024/25
Housing associationSouth9,591 homesRegulator code L4370
In 2024/25, 74.7% of Settle Group's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 75.4% for housing associations, putting it in the third quartile (104th of 195).
That is up 5.6 points on 2023/24. Against other housing associations, its strongest result was complaints handling and its most room to improve was listens and acts.
Settle Group has not published results for 2025/26. These are its latest, for 2024/25.
Compare Settle Group with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2024/25 | Median for housing associations | Quartile | Since 2023/24 |
|---|---|---|---|---|
| TP01Overall satisfaction | 74.7% | 75.4% | 3rd | ▲ +5.6 |
| TP02Satisfaction with repairs | 69.9% | 76.1% | 3rd | ▲ +0.1 |
| TP03Time taken for repairs | 65.5% | 70.8% | 3rd | ▲ +2.5 |
| TP04Well-maintained home | 70.4% | 75.0% | 3rd | ▲ +1.8 |
| TP05Safe home | 77.8% | 80.3% | 3rd | ▲ +2.8 |
| TP06Listens and acts | 59.2% | 65.7% | 3rd | ▲ +5.1 |
| TP07Keeps tenants informed | 73.4% | 74.4% | 3rd | ▲ +3.6 |
| TP08Fair and respectful | 78.2% | 80.4% | 3rd | ▲ +3.6 |
| TP09Complaints handling | 38.8% | 38.8% | 2nd | ▲ +2.6 |
| TP10Communal areas | 64.7% | 68.8% | 3rd | ▲ +4.3 |
| TP11Neighbourhood contribution | 64.2% | 67.2% | 3rd | ▲ +4.6 |
| TP12Anti-social behaviour | 60.8% | 63.4% | 3rd | ▲ +5.5 |
Repairs & building safety
| Measure | 2024/25 | Median for housing associations | Quartile | Since 2023/24 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 0.0% | 0.1% | Top | 0.0 |
| RP02_1Non-emergency repairs on time | 69.5% | 81.3% | Bottom | ▲ +0.4 |
| RP02_2Emergency repairs on time | 100.0% | 95.2% | Top | 0.0 |
| BS01Gas safety checks | 100.0% | 100.0% | 2nd | 0.0 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2024/25 | Median for housing associations | Quartile | Since 2023/24 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 95.6 per 1,000 homes | 59.0 | Bottom | ▲ +32.3 |
| CH01_2Stage 2 complaints rate (lower is better) | 18.3 per 1,000 homes | 9.00 | Bottom | ▲ +5.43 |
| CH02_1Stage 1 responded in time | 99.6% | 93.9% | Top | ▲ +1.4 |
| CH02_2Stage 2 responded in time | 100.0% | 93.8% | Top | ▲ +1.2 |
| NM01_1ASB cases rate (lower is better) | 49.5 per 1,000 homes | 34.5 | 3rd | ▲ +1.13 |
| NM01_2Hate incident cases rate (lower is better) | 0.50 per 1,000 homes | 0.70 | 2nd | ▼ −0.28 |
Quartiles and medians compare Settle Group with the housing associations that published each measure for rented homes.
The 2024/25 tenant survey was run by telephone, 1,258 responses, margin of error ±2.6 points.
Other housing associations in South
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.