Rugby Borough Council
Tenant Satisfaction Measures 2025/26
CouncilMidlands3,536 homesRegulator code 44UD
In 2025/26, 84.9% of Rugby Borough Council's tenants in rented homes were satisfied overall with its service (TP01). That is above the median of 70.6% for councils, putting it in the top quartile (5th of 160).
That is up 8.6 points on 2024/25. Against other councils, its strongest result was well-maintained home and its most room to improve was neighbourhood contribution.
Compare Rugby Borough Council with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 84.9% | 70.6% | Top | ▲ +8.6 |
| TP02Satisfaction with repairs | 86.4% | 74.4% | Top | ▲ +2.7 |
| TP03Time taken for repairs | - | 71.3% | - | - |
| TP04Well-maintained home | 86.1% | 71.4% | Top | ▲ +7.1 |
| TP05Safe home | 87.8% | 76.8% | Top | ▲ +4.0 |
| TP06Listens and acts | 73.4% | 60.2% | Top | ▲ +7.2 |
| TP07Keeps tenants informed | 76.6% | 71.4% | Top | ▲ +5.8 |
| TP08Fair and respectful | 81.9% | 77.0% | Top | ▲ +1.8 |
| TP09Complaints handling | 47.6% | 32.3% | Top | ▲ +2.9 |
| TP10Communal areas | 76.8% | 66.2% | Top | ▲ +5.1 |
| TP11Neighbourhood contribution | 57.5% | 64.2% | Bottom | ▲ +0.8 |
| TP12Anti-social behaviour | 55.6% | 57.6% | 3rd | ▲ +4.0 |
Repairs & building safety
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 22.4% | 3.6% | Bottom | ▲ +20.8 |
| RP02_1Non-emergency repairs on time | 76.1% | 85.7% | Bottom | ▲ +15.1 |
| RP02_2Emergency repairs on time | 77.0% | 95.2% | Bottom | ▲ +18.4 |
| BS01Gas safety checks | 98.5% | 99.9% | Bottom | ▲ +0.3 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 95.5% | 100.0% | Bottom | ▼ −4.5 |
| BS05Lift safety checks | 90.9% | 100.0% | Bottom | ▼ −9.1 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 45.4 per 1,000 homes | 51.8 | 2nd | ▲ +16.4 |
| CH01_2Stage 2 complaints rate (lower is better) | 4.50 per 1,000 homes | 10.8 | Top | ▼ −0.80 |
| CH02_1Stage 1 responded in time | 81.9% | 88.0% | 3rd | ▲ +3.3 |
| CH02_2Stage 2 responded in time | 87.5% | 86.3% | 2nd | ▼ −1.4 |
| NM01_1ASB cases rate (lower is better) | 50.1 per 1,000 homes | 37.3 | 3rd | ▲ +6.50 |
| NM01_2Hate incident cases rate (lower is better) | 0.30 per 1,000 homes | 0.60 | 2nd | ▼ −0.90 |
Quartiles and medians compare Rugby Borough Council with the councils that published each measure for rented homes.
The 2025/26 tenant survey was run by postal, 1,037 responses, margin of error ±2.5 points.
Other councils in Midlands
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.