Origin Housing Limited
Tenant Satisfaction Measures 2024/25
Housing associationLondon7,142 homesRegulator code L0871
In 2024/25, 63.6% of Origin Housing Limited's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 75.4% for housing associations, putting it in the bottom quartile (170th of 195).
That is up 2.0 points on 2023/24. Against other housing associations, its strongest result was neighbourhood contribution and its most room to improve was overall satisfaction.
Origin Housing Limited has not published results for 2025/26. These are its latest, for 2024/25.
Compare Origin Housing Limited with its peers
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Tenant perception, rented homes
| Measure | 2024/25 | Median for housing associations | Quartile | Since 2023/24 |
|---|---|---|---|---|
| TP01Overall satisfaction | 63.6% | 75.4% | Bottom | ▲ +2.0 |
| TP02Satisfaction with repairs | 70.7% | 76.1% | 3rd | ▲ +3.0 |
| TP03Time taken for repairs | 69.5% | 70.8% | 3rd | ▲ +1.4 |
| TP04Well-maintained home | 67.0% | 75.0% | Bottom | ▲ +1.0 |
| TP05Safe home | 73.9% | 80.3% | Bottom | ▲ +4.7 |
| TP06Listens and acts | 59.1% | 65.7% | 3rd | ▲ +1.2 |
| TP07Keeps tenants informed | 69.1% | 74.4% | 3rd | ▼ −1.3 |
| TP08Fair and respectful | 74.1% | 80.4% | Bottom | ▼ −0.5 |
| TP09Complaints handling | 31.8% | 38.8% | Bottom | ▲ +2.6 |
| TP10Communal areas | 59.9% | 68.8% | Bottom | ▼ −2.3 |
| TP11Neighbourhood contribution | 68.7% | 67.2% | 2nd | ▲ +5.4 |
| TP12Anti-social behaviour | 63.6% | 63.4% | 2nd | ▲ +3.1 |
Repairs & building safety
| Measure | 2024/25 | Median for housing associations | Quartile | Since 2023/24 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 0.9% | 0.1% | Bottom | ▼ −2.6 |
| RP02_1Non-emergency repairs on time | 87.2% | 81.3% | Top | ▼ −3.1 |
| RP02_2Emergency repairs on time | 89.6% | 95.2% | Bottom | ▲ +10.0 |
| BS01Gas safety checks | 99.4% | 100.0% | Bottom | ▼ −0.4 |
| BS02Fire risk assessments | 98.2% | 100.0% | Bottom | ▼ −1.8 |
| BS03Asbestos surveys | 99.9% | 100.0% | 3rd | ▼ −0.1 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | ▲ +2.0 |
| BS05Lift safety checks | 94.1% | 100.0% | Bottom | ▼ −5.9 |
Complaints & neighbourhood
| Measure | 2024/25 | Median for housing associations | Quartile | Since 2023/24 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 88.6 per 1,000 homes | 59.0 | Bottom | ▼ −42.4 |
| CH01_2Stage 2 complaints rate (lower is better) | 19.3 per 1,000 homes | 9.00 | Bottom | ▲ +5.28 |
| CH02_1Stage 1 responded in time | 95.2% | 93.9% | 2nd | ▼ −4.4 |
| CH02_2Stage 2 responded in time | 94.4% | 93.8% | 2nd | ▲ +5.8 |
| NM01_1ASB cases rate (lower is better) | 35.1 per 1,000 homes | 34.5 | 3rd | ▼ −9.06 |
| NM01_2Hate incident cases rate (lower is better) | 1.30 per 1,000 homes | 0.70 | Bottom | ▲ +0.82 |
Quartiles and medians compare Origin Housing Limited with the housing associations that published each measure for rented homes.
The 2024/25 tenant survey was run by telephone, 1,024 responses, margin of error ±2.8 points.
Other housing associations in London
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.