Ongo Homes Limited
Tenant Satisfaction Measures 2025/26
Housing associationNorth11,611 homesRegulator code L4486
In 2025/26, 68.1% of Ongo Homes Limited's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 76.9% for housing associations, putting it in the bottom quartile (156th of 189).
That is up 1.2 points on 2024/25. Against other housing associations, its strongest result was communal areas and its most room to improve was anti-social behaviour.
Compare Ongo Homes Limited with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 68.1% | 76.9% | Bottom | ▲ +1.2 |
| TP02Satisfaction with repairs | 69.2% | 77.7% | Bottom | ▲ +2.9 |
| TP03Time taken for repairs | 59.8% | 74.1% | Bottom | ▲ +1.6 |
| TP04Well-maintained home | 66.8% | 77.1% | Bottom | ▲ +0.8 |
| TP05Safe home | 72.0% | 82.0% | Bottom | ▲ +0.6 |
| TP06Listens and acts | 53.4% | 69.2% | Bottom | ▲ +0.4 |
| TP07Keeps tenants informed | 59.7% | 77.4% | Bottom | ▲ +0.9 |
| TP08Fair and respectful | 67.6% | 82.3% | Bottom | ▼ −0.3 |
| TP09Complaints handling | 33.7% | 41.8% | Bottom | ▲ +5.5 |
| TP10Communal areas | 67.8% | 71.6% | 3rd | ▲ +3.8 |
| TP11Neighbourhood contribution | 54.9% | 70.0% | Bottom | ▼ −1.3 |
| TP12Anti-social behaviour | 47.8% | 64.0% | Bottom | ▼ −2.9 |
Repairs & building safety
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 0.2% | 0.1% | 3rd | 0.0 |
| RP02_1Non-emergency repairs on time | 68.0% | 85.2% | Bottom | ▼ −1.6 |
| RP02_2Emergency repairs on time | 90.0% | 96.6% | Bottom | ▲ +6.0 |
| BS01Gas safety checks | 100.0% | 100.0% | 2nd | 0.0 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | ▲ +9.2 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | ▲ +9.1 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 50.8 per 1,000 homes | 61.1 | 2nd | ▲ +4.60 |
| CH01_2Stage 2 complaints rate (lower is better) | 9.50 per 1,000 homes | 12.9 | 2nd | ▲ +3.70 |
| CH02_1Stage 1 responded in time | 96.2% | 96.2% | 2nd | ▼ −1.1 |
| CH02_2Stage 2 responded in time | 96.3% | 96.2% | 2nd | ▲ +20.9 |
| NM01_1ASB cases rate (lower is better) | 99.8 per 1,000 homes | 34.9 | Bottom | ▲ +15.3 |
| NM01_2Hate incident cases rate (lower is better) | 1.00 per 1,000 homes | 0.80 | 3rd | ▼ −0.10 |
Quartiles and medians compare Ongo Homes Limited with the housing associations that published each measure for rented homes.
The 2025/26 tenant survey was run by internet, 1,651 responses, margin of error ±2.2 points.
Other housing associations in North
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.