Octavia Housing
Tenant Satisfaction Measures 2024/25
Housing associationLondon5,003 homesRegulator code L0717
In 2024/25, 51.5% of Octavia Housing's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 75.4% for housing associations, putting it in the bottom quartile (191st of 195).
That is unchanged on 2023/24. Against other housing associations, its strongest result was communal areas and its most room to improve was complaints handling.
Octavia Housing has not published results for 2025/26. These are its latest, for 2024/25.
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Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2024/25 | Median for housing associations | Quartile | Since 2023/24 |
|---|---|---|---|---|
| TP01Overall satisfaction | 51.5% | 75.4% | Bottom | 0.0 |
| TP02Satisfaction with repairs | 52.1% | 76.1% | Bottom | ▼ −10.6 |
| TP03Time taken for repairs | 50.9% | 70.8% | Bottom | ▼ −7.1 |
| TP04Well-maintained home | 57.5% | 75.0% | Bottom | ▼ −0.1 |
| TP05Safe home | 65.6% | 80.3% | Bottom | ▲ +1.8 |
| TP06Listens and acts | 44.5% | 65.7% | Bottom | ▲ +5.6 |
| TP07Keeps tenants informed | 61.8% | 74.4% | Bottom | ▼ −2.1 |
| TP08Fair and respectful | 63.4% | 80.4% | Bottom | ▲ +2.0 |
| TP09Complaints handling | 19.2% | 38.8% | Bottom | ▼ −1.0 |
| TP10Communal areas | 65.2% | 68.8% | 3rd | ▲ +44.5 |
| TP11Neighbourhood contribution | 54.5% | 67.2% | Bottom | ▼ −2.3 |
| TP12Anti-social behaviour | 54.7% | 63.4% | Bottom | ▲ +3.3 |
Repairs & building safety
| Measure | 2024/25 | Median for housing associations | Quartile | Since 2023/24 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 0.4% | 0.1% | 3rd | - |
| RP02_1Non-emergency repairs on time | - | 81.3% | - | - |
| RP02_2Emergency repairs on time | - | 95.2% | - | - |
| BS01Gas safety checks | 92.2% | 100.0% | Bottom | - |
| BS02Fire risk assessments | 97.5% | 100.0% | Bottom | - |
| BS03Asbestos surveys | 87.1% | 100.0% | Bottom | - |
| BS04Legionella assessments | 99.9% | 100.0% | Bottom | - |
| BS05Lift safety checks | 80.5% | 100.0% | Bottom | - |
Complaints & neighbourhood
| Measure | 2024/25 | Median for housing associations | Quartile | Since 2023/24 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 137.6 per 1,000 homes | 59.0 | Bottom | - |
| CH01_2Stage 2 complaints rate (lower is better) | 23.8 per 1,000 homes | 9.00 | Bottom | - |
| CH02_1Stage 1 responded in time | 19.0% | 93.9% | Bottom | - |
| CH02_2Stage 2 responded in time | 17.0% | 93.8% | Bottom | - |
| NM01_1ASB cases rate (lower is better) | 110.3 per 1,000 homes | 34.5 | Bottom | - |
| NM01_2Hate incident cases rate (lower is better) | 0.80 per 1,000 homes | 0.70 | 3rd | - |
Quartiles and medians compare Octavia Housing with the housing associations that published each measure for rented homes.
The 2024/25 tenant survey was run by telephone, 528 responses, margin of error ±4.0 points.
Other housing associations in London
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.