NSAH (Alliance Homes) Limited
Tenant Satisfaction Measures 2025/26
Housing associationSouth7,284 homesRegulator code L4459
In 2025/26, 79.8% of NSAH (Alliance Homes) Limited's tenants in rented homes were satisfied overall with its service (TP01). That is above the median of 76.9% for housing associations, putting it in the second quartile (73rd of 189).
That is up 6.0 points on 2024/25. Against other housing associations, its strongest result was complaints handling and its most room to improve was anti-social behaviour.
Compare NSAH (Alliance Homes) Limited with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 79.8% | 76.9% | 2nd | ▲ +6.0 |
| TP02Satisfaction with repairs | 82.3% | 77.7% | 2nd | ▲ +4.0 |
| TP03Time taken for repairs | 78.0% | 74.1% | 2nd | ▲ +8.0 |
| TP04Well-maintained home | 75.5% | 77.1% | 3rd | ▲ +3.5 |
| TP05Safe home | 77.0% | 82.0% | Bottom | ▲ +1.5 |
| TP06Listens and acts | 65.4% | 69.2% | 3rd | ▲ +1.6 |
| TP07Keeps tenants informed | 71.0% | 77.4% | 3rd | ▲ +2.1 |
| TP08Fair and respectful | 81.6% | 82.3% | 3rd | ▲ +4.2 |
| TP09Complaints handling | 46.7% | 41.8% | 2nd | ▲ +6.1 |
| TP10Communal areas | 65.2% | 71.6% | Bottom | ▼ −1.4 |
| TP11Neighbourhood contribution | 62.5% | 70.0% | Bottom | ▲ +1.1 |
| TP12Anti-social behaviour | 55.4% | 64.0% | Bottom | ▼ −0.4 |
Repairs & building safety
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 0.5% | 0.1% | Bottom | 0.0 |
| RP02_1Non-emergency repairs on time | 72.9% | 85.2% | Bottom | ▲ +16.7 |
| RP02_2Emergency repairs on time | 83.2% | 96.6% | Bottom | ▲ +4.7 |
| BS01Gas safety checks | 99.8% | 100.0% | 3rd | ▲ +0.2 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 98.8% | 100.0% | Bottom | ▲ +0.5 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | ▲ +2.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 94.6 per 1,000 homes | 61.1 | Bottom | ▲ +5.30 |
| CH01_2Stage 2 complaints rate (lower is better) | 19.1 per 1,000 homes | 12.9 | 3rd | ▲ +3.90 |
| CH02_1Stage 1 responded in time | 73.7% | 96.2% | Bottom | ▲ +18.5 |
| CH02_2Stage 2 responded in time | 70.2% | 96.2% | Bottom | ▼ −3.8 |
| NM01_1ASB cases rate (lower is better) | 50.7 per 1,000 homes | 34.9 | 3rd | ▼ −11.3 |
| NM01_2Hate incident cases rate (lower is better) | 1.10 per 1,000 homes | 0.80 | 3rd | ▲ +0.30 |
Quartiles and medians compare NSAH (Alliance Homes) Limited with the housing associations that published each measure for rented homes.
The 2025/26 tenant survey was run by internet, 1,424 responses, margin of error ±2.3 points.
Other housing associations in South
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.