Notting Hill Genesis
Tenant Satisfaction Measures 2025/26
Housing associationLondon48,646 homesRegulator code 4880
In 2025/26, 52.5% of Notting Hill Genesis's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 76.9% for housing associations, putting it in the bottom quartile (187th of 189).
That is down 1.3 points on 2024/25. Against other housing associations, its strongest result was anti-social behaviour and its most room to improve was overall satisfaction.
Compare Notting Hill Genesis with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 52.5% | 76.9% | Bottom | ▼ −1.3 |
| TP02Satisfaction with repairs | 58.1% | 77.7% | Bottom | ▲ +0.6 |
| TP03Time taken for repairs | 57.4% | 74.1% | Bottom | ▲ +2.1 |
| TP04Well-maintained home | 56.6% | 77.1% | Bottom | ▼ −2.0 |
| TP05Safe home | 65.6% | 82.0% | Bottom | ▲ +0.1 |
| TP06Listens and acts | 46.6% | 69.2% | Bottom | ▼ −2.5 |
| TP07Keeps tenants informed | 61.9% | 77.4% | Bottom | ▼ −1.7 |
| TP08Fair and respectful | 64.3% | 82.3% | Bottom | ▼ −0.1 |
| TP09Complaints handling | 26.0% | 41.8% | Bottom | ▼ −1.8 |
| TP10Communal areas | 56.4% | 71.6% | Bottom | ▼ −0.5 |
| TP11Neighbourhood contribution | 54.5% | 70.0% | Bottom | ▲ +1.0 |
| TP12Anti-social behaviour | 57.2% | 64.0% | Bottom | ▲ +1.2 |
Repairs & building safety
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 0.4% | 0.1% | 3rd | 0.0 |
| RP02_1Non-emergency repairs on time | 82.8% | 85.2% | 3rd | ▲ +9.6 |
| RP02_2Emergency repairs on time | 85.9% | 96.6% | Bottom | ▼ −1.7 |
| BS01Gas safety checks | 99.5% | 100.0% | Bottom | ▼ −0.2 |
| BS02Fire risk assessments | 97.7% | 100.0% | Bottom | ▼ −1.0 |
| BS03Asbestos surveys | 99.4% | 100.0% | Bottom | ▲ +0.1 |
| BS04Legionella assessments | 94.8% | 100.0% | Bottom | ▼ −3.0 |
| BS05Lift safety checks | 96.2% | 100.0% | Bottom | ▼ −1.7 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 176.0 per 1,000 homes | 61.1 | Bottom | ▲ +67.7 |
| CH01_2Stage 2 complaints rate (lower is better) | 55.9 per 1,000 homes | 12.9 | Bottom | ▲ +34.7 |
| CH02_1Stage 1 responded in time | 90.8% | 96.2% | 3rd | ▲ +31.4 |
| CH02_2Stage 2 responded in time | 71.2% | 96.2% | Bottom | ▲ +0.7 |
| NM01_1ASB cases rate (lower is better) | 23.5 per 1,000 homes | 34.9 | 2nd | ▲ +4.60 |
| NM01_2Hate incident cases rate (lower is better) | 0.20 per 1,000 homes | 0.80 | Top | ▼ −1.00 |
Quartiles and medians compare Notting Hill Genesis with the housing associations that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 2,576 responses, margin of error ±1.9 points.
Other housing associations in London
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.