Newark and Sherwood District Council
Tenant Satisfaction Measures 2025/26
CouncilMidlands5,582 homesRegulator code 37UG
In 2025/26, 78.0% of Newark and Sherwood District Council's tenants in rented homes were satisfied overall with its service (TP01). That is above the median of 70.6% for councils, putting it in the top quartile (28th of 160).
That is up 0.8 points on 2024/25. Against other councils, its strongest result was anti-social behaviour and its most room to improve was time taken for repairs.
Compare Newark and Sherwood District Council with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 78.0% | 70.6% | Top | ▲ +0.8 |
| TP02Satisfaction with repairs | 76.6% | 74.4% | 2nd | ▲ +4.3 |
| TP03Time taken for repairs | 70.6% | 71.3% | 3rd | ▲ +5.1 |
| TP04Well-maintained home | 77.5% | 71.4% | Top | ▲ +0.4 |
| TP05Safe home | 84.6% | 76.8% | Top | ▲ +2.1 |
| TP06Listens and acts | 67.5% | 60.2% | Top | ▲ +0.3 |
| TP07Keeps tenants informed | 73.4% | 71.4% | 2nd | ▲ +1.0 |
| TP08Fair and respectful | 80.7% | 77.0% | Top | ▼ −1.7 |
| TP09Complaints handling | 37.6% | 32.3% | Top | ▼ −6.7 |
| TP10Communal areas | 75.2% | 66.2% | Top | ▲ +3.7 |
| TP11Neighbourhood contribution | 71.6% | 64.2% | Top | ▼ −0.3 |
| TP12Anti-social behaviour | 66.6% | 57.6% | Top | ▲ +2.2 |
Repairs & building safety
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 9.0% | 3.6% | 3rd | ▲ +8.8 |
| RP02_1Non-emergency repairs on time | 88.2% | 85.7% | 2nd | ▼ −2.3 |
| RP02_2Emergency repairs on time | 92.1% | 95.2% | 3rd | ▼ −4.0 |
| BS01Gas safety checks | 99.9% | 99.9% | 3rd | ▲ +1.2 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 91.0% | 100.0% | Bottom | ▼ −9.0 |
| BS04Legionella assessments | 97.2% | 100.0% | Bottom | ▼ −2.8 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 67.4 per 1,000 homes | 51.8 | 3rd | ▲ +5.10 |
| CH01_2Stage 2 complaints rate (lower is better) | 22.6 per 1,000 homes | 10.8 | Bottom | ▲ +13.3 |
| CH02_1Stage 1 responded in time | 99.2% | 88.0% | Top | ▲ +58.1 |
| CH02_2Stage 2 responded in time | 77.8% | 86.3% | 3rd | ▲ +35.5 |
| NM01_1ASB cases rate (lower is better) | 32.1 per 1,000 homes | 37.3 | 2nd | ▼ −25.0 |
| NM01_2Hate incident cases rate (lower is better) | 0.70 per 1,000 homes | 0.60 | 3rd | ▲ +0.20 |
Quartiles and medians compare Newark and Sherwood District Council with the councils that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 546 responses, margin of error ±4.0 points.
Other councils in Midlands
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.