Mosscare St. Vincent's Housing Group Limited
Tenant Satisfaction Measures 2025/26
Housing associationNorth8,733 homesRegulator code 4857
In 2025/26, 76.6% of Mosscare St. Vincent's Housing Group Limited's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 76.9% for housing associations, putting it in the third quartile (99th of 189).
That is up 3.7 points on 2024/25. Against other housing associations, its strongest result was anti-social behaviour and its most room to improve was time taken for repairs.
Compare Mosscare St. Vincent's Housing Group Limited with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 76.6% | 76.9% | 3rd | ▲ +3.7 |
| TP02Satisfaction with repairs | 76.5% | 77.7% | 3rd | ▲ +3.1 |
| TP03Time taken for repairs | 72.6% | 74.1% | 3rd | ▲ +8.1 |
| TP04Well-maintained home | 76.5% | 77.1% | 3rd | ▲ +2.6 |
| TP05Safe home | 82.5% | 82.0% | 2nd | ▲ +1.3 |
| TP06Listens and acts | 70.3% | 69.2% | 2nd | ▲ +4.6 |
| TP07Keeps tenants informed | 78.3% | 77.4% | 2nd | ▲ +1.8 |
| TP08Fair and respectful | 85.5% | 82.3% | 2nd | ▲ +3.6 |
| TP09Complaints handling | 43.4% | 41.8% | 2nd | ▲ +1.3 |
| TP10Communal areas | 70.5% | 71.6% | 3rd | ▲ +1.3 |
| TP11Neighbourhood contribution | 71.4% | 70.0% | 2nd | ▲ +6.4 |
| TP12Anti-social behaviour | 73.3% | 64.0% | Top | ▲ +3.6 |
Repairs & building safety
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 0.0% | 0.1% | Top | 0.0 |
| RP02_1Non-emergency repairs on time | 78.8% | 85.2% | 3rd | ▲ +1.4 |
| RP02_2Emergency repairs on time | 100.0% | 96.6% | Top | 0.0 |
| BS01Gas safety checks | 99.1% | 100.0% | Bottom | ▼ −0.9 |
| BS02Fire risk assessments | 99.8% | 100.0% | Bottom | ▲ +0.2 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 99.6% | 100.0% | Bottom | ▼ −0.4 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | ▲ +3.9 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 72.4 per 1,000 homes | 61.1 | 3rd | ▲ +30.8 |
| CH01_2Stage 2 complaints rate (lower is better) | 14.3 per 1,000 homes | 12.9 | 3rd | ▲ +7.00 |
| CH02_1Stage 1 responded in time | 100.0% | 96.2% | Top | ▲ +4.1 |
| CH02_2Stage 2 responded in time | 100.0% | 96.2% | Top | ▲ +1.7 |
| NM01_1ASB cases rate (lower is better) | 56.8 per 1,000 homes | 34.9 | Bottom | ▼ −1.40 |
| NM01_2Hate incident cases rate (lower is better) | 1.70 per 1,000 homes | 0.80 | Bottom | ▲ +0.10 |
Quartiles and medians compare Mosscare St. Vincent's Housing Group Limited with the housing associations that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 1,096 responses, margin of error ±2.8 points.
Other housing associations in North
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.