Milton Keynes City Council
Tenant Satisfaction Measures 2025/26
CouncilSouth12,500 homesRegulator code 00MG
In 2025/26, 66.9% of Milton Keynes City Council's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 70.6% for councils, putting it in the third quartile (107th of 160).
That is up 13.8 points on 2024/25. Against other councils, its strongest result was time taken for repairs and its most room to improve was anti-social behaviour.
Compare Milton Keynes City Council with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 66.9% | 70.6% | 3rd | ▲ +13.8 |
| TP02Satisfaction with repairs | 68.0% | 74.4% | Bottom | ▲ +8.7 |
| TP03Time taken for repairs | 67.5% | 71.3% | 3rd | ▲ +8.2 |
| TP04Well-maintained home | 63.7% | 71.4% | Bottom | ▲ +13.3 |
| TP05Safe home | 73.7% | 76.8% | 3rd | ▲ +18.2 |
| TP06Listens and acts | 45.8% | 60.2% | Bottom | ▲ +7.8 |
| TP07Keeps tenants informed | 67.7% | 71.4% | 3rd | ▲ +19.4 |
| TP08Fair and respectful | 72.8% | 77.0% | 3rd | ▲ +20.3 |
| TP09Complaints handling | 23.0% | 32.3% | Bottom | ▼ −1.5 |
| TP10Communal areas | 59.9% | 66.2% | Bottom | ▲ +12.1 |
| TP11Neighbourhood contribution | 56.5% | 64.2% | Bottom | ▲ +16.0 |
| TP12Anti-social behaviour | 45.9% | 57.6% | Bottom | ▲ +8.8 |
Repairs & building safety
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 2.1% | 3.6% | 2nd | ▼ −4.3 |
| RP02_1Non-emergency repairs on time | 99.3% | 85.7% | Top | ▼ −0.4 |
| RP02_2Emergency repairs on time | 99.7% | 95.2% | Top | 0.0 |
| BS01Gas safety checks | 100.0% | 99.9% | Top | 0.0 |
| BS02Fire risk assessments | 99.0% | 100.0% | Bottom | ▼ −1.0 |
| BS03Asbestos surveys | 99.9% | 100.0% | Bottom | ▲ +3.1 |
| BS04Legionella assessments | 99.7% | 100.0% | Bottom | ▼ −0.1 |
| BS05Lift safety checks | 99.5% | 100.0% | Bottom | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 45.0 per 1,000 homes | 51.8 | 2nd | ▼ −2.50 |
| CH01_2Stage 2 complaints rate (lower is better) | 12.6 per 1,000 homes | 10.8 | 3rd | ▲ +2.40 |
| CH02_1Stage 1 responded in time | 80.0% | 88.0% | 3rd | ▲ +26.8 |
| CH02_2Stage 2 responded in time | 90.6% | 86.3% | 2nd | ▲ +29.0 |
| NM01_1ASB cases rate (lower is better) | 26.4 per 1,000 homes | 37.3 | 2nd | ▲ +9.60 |
| NM01_2Hate incident cases rate (lower is better) | 0.80 per 1,000 homes | 0.60 | 3rd | ▲ +0.40 |
Quartiles and medians compare Milton Keynes City Council with the councils that published each measure for rented homes.
The 2025/26 tenant survey was run by face to face, 1,166 responses, margin of error ±2.7 points.
Other councils in South
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.