Mid Devon District Council
Tenant Satisfaction Measures 2025/26
CouncilSouth2,928 homesRegulator code 18UD
In 2025/26, 74.4% of Mid Devon District Council's tenants in rented homes were satisfied overall with its service (TP01). That is above the median of 70.6% for councils, putting it in the second quartile (56th of 160).
That is up 4.0 points on 2024/25. Against other councils, its strongest result was safe home and its most room to improve was anti-social behaviour.
Compare Mid Devon District Council with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 74.4% | 70.6% | 2nd | ▲ +4.0 |
| TP02Satisfaction with repairs | 79.0% | 74.4% | 2nd | ▲ +6.5 |
| TP03Time taken for repairs | 76.6% | 71.3% | Top | ▲ +6.0 |
| TP04Well-maintained home | 76.4% | 71.4% | Top | ▲ +3.5 |
| TP05Safe home | 83.3% | 76.8% | Top | ▲ +4.7 |
| TP06Listens and acts | 57.7% | 60.2% | 3rd | ▲ +3.6 |
| TP07Keeps tenants informed | 76.2% | 71.4% | Top | ▲ +2.2 |
| TP08Fair and respectful | 78.8% | 77.0% | 2nd | ▲ +0.9 |
| TP09Complaints handling | 31.4% | 32.3% | 3rd | ▼ −5.6 |
| TP10Communal areas | 72.2% | 66.2% | Top | ▲ +7.3 |
| TP11Neighbourhood contribution | 66.4% | 64.2% | 2nd | ▲ +3.4 |
| TP12Anti-social behaviour | 50.3% | 57.6% | Bottom | ▼ −5.7 |
Repairs & building safety
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 0.3% | 3.6% | Top | ▼ −0.2 |
| RP02_1Non-emergency repairs on time | 96.1% | 85.7% | Top | ▼ −2.4 |
| RP02_2Emergency repairs on time | 98.5% | 95.2% | 2nd | ▲ +2.0 |
| BS01Gas safety checks | 100.0% | 99.9% | Top | 0.0 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 96.8% | 100.0% | Bottom | ▲ +10.8 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 70.4 per 1,000 homes | 51.8 | Bottom | ▲ +6.80 |
| CH01_2Stage 2 complaints rate (lower is better) | 18.1 per 1,000 homes | 10.8 | Bottom | ▲ +7.80 |
| CH02_1Stage 1 responded in time | 98.5% | 88.0% | Top | ▼ −0.4 |
| CH02_2Stage 2 responded in time | 100.0% | 86.3% | Top | 0.0 |
| NM01_1ASB cases rate (lower is better) | 6.80 per 1,000 homes | 37.3 | Top | ▼ −3.20 |
| NM01_2Hate incident cases rate (lower is better) | 0.00 per 1,000 homes | 0.60 | Top | ▼ −0.30 |
Quartiles and medians compare Mid Devon District Council with the councils that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 566 responses, margin of error ±3.7 points.
Other councils in South
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.