London Borough of Wandsworth
Tenant Satisfaction Measures 2025/26
CouncilLondon17,594 homesRegulator code 00BJ
In 2025/26, 67.8% of London Borough of Wandsworth's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 70.6% for councils, putting it in the third quartile (102nd of 160).
That is up 3.1 points on 2024/25. Against other councils, its strongest result was anti-social behaviour and its most room to improve was complaints handling.
Compare London Borough of Wandsworth with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 67.8% | 70.6% | 3rd | ▲ +3.1 |
| TP02Satisfaction with repairs | 60.7% | 74.4% | Bottom | ▲ +2.9 |
| TP03Time taken for repairs | 56.8% | 71.3% | Bottom | ▲ +0.2 |
| TP04Well-maintained home | 66.0% | 71.4% | 3rd | ▲ +5.0 |
| TP05Safe home | 75.3% | 76.8% | 3rd | ▲ +5.8 |
| TP06Listens and acts | 60.9% | 60.2% | 2nd | ▲ +10.7 |
| TP07Keeps tenants informed | 70.2% | 71.4% | 3rd | ▲ +8.2 |
| TP08Fair and respectful | 77.5% | 77.0% | 2nd | ▼ −0.5 |
| TP09Complaints handling | 20.6% | 32.3% | Bottom | ▼ −1.6 |
| TP10Communal areas | 58.3% | 66.2% | Bottom | ▲ +0.2 |
| TP11Neighbourhood contribution | 72.0% | 64.2% | Top | ▲ +6.6 |
| TP12Anti-social behaviour | 67.2% | 57.6% | Top | ▲ +5.7 |
Repairs & building safety
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 10.0% | 3.6% | Bottom | ▲ +6.4 |
| RP02_1Non-emergency repairs on time | 87.6% | 85.7% | 2nd | ▲ +6.2 |
| RP02_2Emergency repairs on time | 94.9% | 95.2% | 3rd | ▼ −2.7 |
| BS01Gas safety checks | 99.1% | 99.9% | Bottom | ▲ +0.5 |
| BS02Fire risk assessments | 81.5% | 100.0% | Bottom | ▼ −18.5 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 99.6% | 100.0% | Bottom | ▲ +3.0 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 31.9 per 1,000 homes | 51.8 | Top | ▲ +19.2 |
| CH01_2Stage 2 complaints rate (lower is better) | 12.0 per 1,000 homes | 10.8 | 3rd | ▲ +5.90 |
| CH02_1Stage 1 responded in time | 76.4% | 88.0% | 3rd | ▲ +5.4 |
| CH02_2Stage 2 responded in time | 82.9% | 86.3% | 3rd | ▲ +9.3 |
| NM01_1ASB cases rate (lower is better) | 13.6 per 1,000 homes | 37.3 | Top | ▲ +0.10 |
| NM01_2Hate incident cases rate (lower is better) | 0.20 per 1,000 homes | 0.60 | Top | ▲ +0.10 |
Quartiles and medians compare London Borough of Wandsworth with the councils that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 1,109 responses, margin of error ±2.9 points.
Other councils in London
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.