London Borough of Newham
Tenant Satisfaction Measures 2025/26
CouncilLondon19,061 homesRegulator code 00BB
In 2025/26, 59.0% of London Borough of Newham's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 70.6% for councils, putting it in the bottom quartile (144th of 160).
That is down 11.8 points on 2024/25. Against other councils, its strongest result was anti-social behaviour and its most room to improve was overall satisfaction.
Compare London Borough of Newham with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 59.0% | 70.6% | Bottom | ▼ −11.8 |
| TP02Satisfaction with repairs | 64.3% | 74.4% | Bottom | ▼ −7.9 |
| TP03Time taken for repairs | 61.1% | 71.3% | Bottom | ▼ −3.7 |
| TP04Well-maintained home | 63.0% | 71.4% | Bottom | ▼ −3.6 |
| TP05Safe home | 70.4% | 76.8% | Bottom | ▼ −7.0 |
| TP06Listens and acts | 54.1% | 60.2% | 3rd | ▼ −9.2 |
| TP07Keeps tenants informed | 67.1% | 71.4% | 3rd | ▼ −10.0 |
| TP08Fair and respectful | 68.0% | 77.0% | Bottom | ▼ −16.3 |
| TP09Complaints handling | 31.9% | 32.3% | 3rd | ▼ −13.3 |
| TP10Communal areas | 64.4% | 66.2% | 3rd | ▼ −13.9 |
| TP11Neighbourhood contribution | 57.5% | 64.2% | Bottom | ▼ −12.7 |
| TP12Anti-social behaviour | 59.1% | 57.6% | 2nd | ▼ −9.2 |
Repairs & building safety
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 33.5% | 3.6% | Bottom | ▲ +7.5 |
| RP02_1Non-emergency repairs on time | 93.0% | 85.7% | Top | ▲ +9.2 |
| RP02_2Emergency repairs on time | 98.9% | 95.2% | 2nd | ▲ +0.3 |
| BS01Gas safety checks | 99.3% | 99.9% | Bottom | ▼ −0.6 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | ▲ +0.7 |
| BS04Legionella assessments | 99.8% | 100.0% | Bottom | ▼ −0.2 |
| BS05Lift safety checks | 97.5% | 100.0% | Bottom | ▼ −1.8 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 71.6 per 1,000 homes | 51.8 | Bottom | ▼ −102.3 |
| CH01_2Stage 2 complaints rate (lower is better) | 12.4 per 1,000 homes | 10.8 | 3rd | ▲ +4.00 |
| CH02_1Stage 1 responded in time | 72.8% | 88.0% | Bottom | ▲ +5.2 |
| CH02_2Stage 2 responded in time | 90.6% | 86.3% | 2nd | ▲ +57.9 |
| NM01_1ASB cases rate (lower is better) | 598.9 per 1,000 homes | 37.3 | Bottom | ▲ +39.9 |
| NM01_2Hate incident cases rate (lower is better) | 1.40 per 1,000 homes | 0.60 | Bottom | ▲ +1.10 |
Quartiles and medians compare London Borough of Newham with the councils that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 1,012 responses, margin of error ±3.0 points.
Other councils in London
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.