London Borough of Lambeth
Tenant Satisfaction Measures 2025/26
CouncilLondon23,382 homesRegulator code 00AY
In 2025/26, 53.8% of London Borough of Lambeth's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 70.6% for councils, putting it in the bottom quartile (152nd of 160).
That is up 6.6 points on 2024/25. Against other councils, its strongest result was anti-social behaviour and its most room to improve was overall satisfaction.
Compare London Borough of Lambeth with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 53.8% | 70.6% | Bottom | ▲ +6.6 |
| TP02Satisfaction with repairs | 63.8% | 74.4% | Bottom | ▲ +7.9 |
| TP03Time taken for repairs | 58.2% | 71.3% | Bottom | ▲ +6.6 |
| TP04Well-maintained home | 56.0% | 71.4% | Bottom | ▲ +6.4 |
| TP05Safe home | 65.7% | 76.8% | Bottom | ▲ +4.0 |
| TP06Listens and acts | 47.6% | 60.2% | Bottom | ▲ +3.6 |
| TP07Keeps tenants informed | 65.9% | 71.4% | Bottom | ▲ +3.5 |
| TP08Fair and respectful | 63.3% | 77.0% | Bottom | ▼ −0.3 |
| TP09Complaints handling | 27.4% | 32.3% | Bottom | ▲ +5.4 |
| TP10Communal areas | 62.9% | 66.2% | 3rd | ▲ +4.6 |
| TP11Neighbourhood contribution | 63.2% | 64.2% | 3rd | ▲ +1.8 |
| TP12Anti-social behaviour | 59.3% | 57.6% | 2nd | ▼ −1.6 |
Repairs & building safety
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 16.2% | 3.6% | Bottom | ▲ +4.7 |
| RP02_1Non-emergency repairs on time | 90.8% | 85.7% | 2nd | ▲ +5.4 |
| RP02_2Emergency repairs on time | 91.2% | 95.2% | 3rd | ▲ +5.4 |
| BS01Gas safety checks | 99.6% | 99.9% | Bottom | ▼ −0.1 |
| BS02Fire risk assessments | 78.0% | 100.0% | Bottom | ▼ −21.7 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 97.0% | 100.0% | Bottom | ▲ +0.4 |
| BS05Lift safety checks | 97.0% | 100.0% | Bottom | ▼ −2.8 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 127.4 per 1,000 homes | 51.8 | Bottom | ▼ −4.00 |
| CH01_2Stage 2 complaints rate (lower is better) | 39.4 per 1,000 homes | 10.8 | Bottom | ▼ −0.90 |
| CH02_1Stage 1 responded in time | 36.5% | 88.0% | Bottom | ▲ +0.2 |
| CH02_2Stage 2 responded in time | 60.3% | 86.3% | Bottom | ▼ −4.5 |
| NM01_1ASB cases rate (lower is better) | 36.1 per 1,000 homes | 37.3 | 2nd | ▼ −27.5 |
| NM01_2Hate incident cases rate (lower is better) | 0.20 per 1,000 homes | 0.60 | Top | ▼ −0.10 |
Quartiles and medians compare London Borough of Lambeth with the councils that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 1,500 responses, margin of error ±2.4 points.
Other councils in London
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.