London Borough of Hammersmith and Fulham
Tenant Satisfaction Measures 2025/26
CouncilLondon12,059 homesRegulator code 00AN
In 2025/26, 59.7% of London Borough of Hammersmith and Fulham's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 70.6% for councils, putting it in the bottom quartile (143rd of 160).
That is down 3.0 points on 2024/25. Against other councils, its strongest result was anti-social behaviour and its most room to improve was satisfaction with repairs.
Compare London Borough of Hammersmith and Fulham with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 59.7% | 70.6% | Bottom | ▼ −3.0 |
| TP02Satisfaction with repairs | 62.4% | 74.4% | Bottom | ▼ −3.4 |
| TP03Time taken for repairs | 58.3% | 71.3% | Bottom | ▼ −1.1 |
| TP04Well-maintained home | 65.3% | 71.4% | Bottom | ▼ −3.3 |
| TP05Safe home | 74.2% | 76.8% | 3rd | ▲ +0.9 |
| TP06Listens and acts | 56.3% | 60.2% | 3rd | ▼ −6.2 |
| TP07Keeps tenants informed | 68.3% | 71.4% | 3rd | ▼ −6.0 |
| TP08Fair and respectful | 78.5% | 77.0% | 2nd | ▼ −5.5 |
| TP09Complaints handling | 31.8% | 32.3% | 3rd | ▲ +5.1 |
| TP10Communal areas | 58.0% | 66.2% | Bottom | ▼ −4.2 |
| TP11Neighbourhood contribution | 64.8% | 64.2% | 2nd | ▼ −6.4 |
| TP12Anti-social behaviour | 63.7% | 57.6% | Top | ▼ −5.9 |
Repairs & building safety
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 1.1% | 3.6% | 2nd | ▼ −3.0 |
| RP02_1Non-emergency repairs on time | 88.5% | 85.7% | 2nd | ▲ +2.3 |
| RP02_2Emergency repairs on time | 92.6% | 95.2% | 3rd | ▼ −0.8 |
| BS01Gas safety checks | 100.0% | 99.9% | Top | 0.0 |
| BS02Fire risk assessments | 98.1% | 100.0% | Bottom | ▼ −1.9 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 148.7 per 1,000 homes | 51.8 | Bottom | ▲ +3.50 |
| CH01_2Stage 2 complaints rate (lower is better) | 39.0 per 1,000 homes | 10.8 | Bottom | ▲ +6.60 |
| CH02_1Stage 1 responded in time | 80.9% | 88.0% | 3rd | ▼ −12.4 |
| CH02_2Stage 2 responded in time | 89.5% | 86.3% | 2nd | ▼ −9.0 |
| NM01_1ASB cases rate (lower is better) | 62.4 per 1,000 homes | 37.3 | Bottom | ▲ +35.8 |
| NM01_2Hate incident cases rate (lower is better) | 4.00 per 1,000 homes | 0.60 | Bottom | ▲ +3.10 |
Quartiles and medians compare London Borough of Hammersmith and Fulham with the councils that published each measure for rented homes.
The 2025/26 tenant survey was run by face to face, 1,142 responses, margin of error ±2.8 points.
Other councils in London
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.