London Borough of Hackney
Tenant Satisfaction Measures 2025/26
CouncilLondon21,233 homesRegulator code 00AM
In 2025/26, 57.7% of London Borough of Hackney's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 70.6% for councils, putting it in the bottom quartile (147th of 160).
That is up 0.3 points on 2024/25. Against other councils, its strongest result was anti-social behaviour and its most room to improve was safe home.
Compare London Borough of Hackney with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 57.7% | 70.6% | Bottom | ▲ +0.3 |
| TP02Satisfaction with repairs | 64.8% | 74.4% | Bottom | ▲ +1.7 |
| TP03Time taken for repairs | 59.9% | 71.3% | Bottom | ▲ +3.3 |
| TP04Well-maintained home | 56.0% | 71.4% | Bottom | ▼ −1.3 |
| TP05Safe home | 62.8% | 76.8% | Bottom | ▲ +0.2 |
| TP06Listens and acts | 53.5% | 60.2% | Bottom | ▲ +0.8 |
| TP07Keeps tenants informed | 66.7% | 71.4% | 3rd | ▼ −3.5 |
| TP08Fair and respectful | 69.2% | 77.0% | Bottom | ▼ −1.1 |
| TP09Complaints handling | 28.3% | 32.3% | 3rd | ▼ −1.0 |
| TP10Communal areas | 54.6% | 66.2% | Bottom | ▼ −4.5 |
| TP11Neighbourhood contribution | 65.8% | 64.2% | 2nd | ▼ −2.6 |
| TP12Anti-social behaviour | 59.8% | 57.6% | 2nd | ▼ −0.8 |
Repairs & building safety
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 10.8% | 3.6% | Bottom | ▲ +1.2 |
| RP02_1Non-emergency repairs on time | 86.1% | 85.7% | 2nd | ▼ −2.5 |
| RP02_2Emergency repairs on time | 67.3% | 95.2% | Bottom | ▲ +14.2 |
| BS01Gas safety checks | 99.9% | 99.9% | 3rd | ▲ +0.1 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 94.4% | 100.0% | Bottom | ▼ −2.1 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 129.0 per 1,000 homes | 51.8 | Bottom | ▼ −0.40 |
| CH01_2Stage 2 complaints rate (lower is better) | 33.7 per 1,000 homes | 10.8 | Bottom | ▲ +7.20 |
| CH02_1Stage 1 responded in time | 75.9% | 88.0% | 3rd | ▲ +8.5 |
| CH02_2Stage 2 responded in time | 73.9% | 86.3% | 3rd | ▼ −8.7 |
| NM01_1ASB cases rate (lower is better) | 43.7 per 1,000 homes | 37.3 | 3rd | ▲ +2.00 |
| NM01_2Hate incident cases rate (lower is better) | 1.50 per 1,000 homes | 0.60 | Bottom | ▲ +0.30 |
Quartiles and medians compare London Borough of Hackney with the councils that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 1,581 responses, margin of error ±2.4 points.
Other councils in London
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.