London Borough of Enfield
Tenant Satisfaction Measures 2025/26
CouncilLondon10,605 homesRegulator code 00AK
In 2025/26, 59.8% of London Borough of Enfield's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 70.6% for councils, putting it in the bottom quartile (142nd of 160).
That is down 1.8 points on 2024/25. Against other councils, its strongest result was anti-social behaviour and its most room to improve was overall satisfaction.
Compare London Borough of Enfield with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 59.8% | 70.6% | Bottom | ▼ −1.8 |
| TP02Satisfaction with repairs | 73.2% | 74.4% | 3rd | ▲ +1.5 |
| TP03Time taken for repairs | 70.9% | 71.3% | 3rd | ▲ +4.0 |
| TP04Well-maintained home | 71.8% | 71.4% | 2nd | ▼ −0.5 |
| TP05Safe home | 79.6% | 76.8% | 2nd | ▼ −3.3 |
| TP06Listens and acts | 58.5% | 60.2% | 3rd | ▼ −10.4 |
| TP07Keeps tenants informed | 72.3% | 71.4% | 2nd | ▼ −7.1 |
| TP08Fair and respectful | 79.0% | 77.0% | 2nd | ▼ −7.2 |
| TP09Complaints handling | 27.5% | 32.3% | Bottom | ▲ +4.1 |
| TP10Communal areas | 64.8% | 66.2% | 3rd | ▲ +4.1 |
| TP11Neighbourhood contribution | 65.7% | 64.2% | 2nd | ▼ −13.4 |
| TP12Anti-social behaviour | 65.5% | 57.6% | Top | ▼ −12.1 |
Repairs & building safety
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 1.7% | 3.6% | 2nd | ▼ −3.6 |
| RP02_1Non-emergency repairs on time | 92.4% | 85.7% | Top | ▲ +4.9 |
| RP02_2Emergency repairs on time | 91.1% | 95.2% | Bottom | ▲ +15.1 |
| BS01Gas safety checks | 99.1% | 99.9% | Bottom | ▼ −0.7 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | ▲ +2.7 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 45.3 per 1,000 homes | 51.8 | 2nd | ▼ −6.50 |
| CH01_2Stage 2 complaints rate (lower is better) | 10.3 per 1,000 homes | 10.8 | 2nd | ▲ +3.60 |
| CH02_1Stage 1 responded in time | 73.8% | 88.0% | Bottom | ▼ −21.7 |
| CH02_2Stage 2 responded in time | 68.8% | 86.3% | 3rd | ▼ −25.5 |
| NM01_1ASB cases rate (lower is better) | 20.9 per 1,000 homes | 37.3 | Top | ▼ −4.80 |
| NM01_2Hate incident cases rate (lower is better) | 1.80 per 1,000 homes | 0.60 | Bottom | ▲ +1.10 |
Quartiles and medians compare London Borough of Enfield with the councils that published each measure for rented homes.
The 2025/26 tenant survey was run by face to face, 1,001 responses, margin of error ±2.9 points.
Other councils in London
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.