London Borough of Camden Council
Tenant Satisfaction Measures 2025/26
CouncilLondon23,134 homesRegulator code 00AG
In 2025/26, 69.3% of London Borough of Camden Council's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 70.6% for councils, putting it in the third quartile (90th of 160).
That is down 1.7 points on 2024/25. Against other councils, its strongest result was neighbourhood contribution and its most room to improve was anti-social behaviour.
Compare London Borough of Camden Council with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 69.3% | 70.6% | 3rd | ▼ −1.7 |
| TP02Satisfaction with repairs | 66.4% | 74.4% | Bottom | ▲ +1.9 |
| TP03Time taken for repairs | 66.7% | 71.3% | 3rd | ▲ +8.3 |
| TP04Well-maintained home | 65.0% | 71.4% | Bottom | ▲ +0.2 |
| TP05Safe home | 79.1% | 76.8% | 2nd | ▲ +1.9 |
| TP06Listens and acts | 48.9% | 60.2% | Bottom | ▼ −7.0 |
| TP07Keeps tenants informed | 73.1% | 71.4% | 2nd | ▼ −2.1 |
| TP08Fair and respectful | 76.0% | 77.0% | 3rd | ▼ −1.3 |
| TP09Complaints handling | 33.9% | 32.3% | 2nd | ▲ +5.6 |
| TP10Communal areas | 73.3% | 66.2% | Top | ▼ −2.0 |
| TP11Neighbourhood contribution | 71.6% | 64.2% | Top | ▼ −4.7 |
| TP12Anti-social behaviour | 48.3% | 57.6% | Bottom | ▼ −9.6 |
Repairs & building safety
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 6.6% | 3.6% | 3rd | ▲ +0.6 |
| RP02_1Non-emergency repairs on time | 85.9% | 85.7% | 2nd | ▲ +1.4 |
| RP02_2Emergency repairs on time | 83.7% | 95.2% | Bottom | ▼ −2.2 |
| BS01Gas safety checks | 98.6% | 99.9% | Bottom | ▼ −0.5 |
| BS02Fire risk assessments | 99.6% | 100.0% | Bottom | ▲ +1.2 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | ▲ +0.1 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | ▲ +0.1 |
| BS05Lift safety checks | 91.3% | 100.0% | Bottom | ▼ −7.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 147.8 per 1,000 homes | 51.8 | Bottom | ▲ +41.2 |
| CH01_2Stage 2 complaints rate (lower is better) | 44.1 per 1,000 homes | 10.8 | Bottom | ▲ +19.8 |
| CH02_1Stage 1 responded in time | 96.3% | 88.0% | 2nd | ▲ +7.0 |
| CH02_2Stage 2 responded in time | 52.0% | 86.3% | Bottom | ▼ −0.8 |
| NM01_1ASB cases rate (lower is better) | 42.8 per 1,000 homes | 37.3 | 3rd | ▲ +9.90 |
| NM01_2Hate incident cases rate (lower is better) | 0.60 per 1,000 homes | 0.60 | 2nd | ▲ +0.40 |
Quartiles and medians compare London Borough of Camden Council with the councils that published each measure for rented homes.
The 2025/26 tenant survey was run by face to face, 1,023 responses, margin of error ±3.0 points.
Other councils in London
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.