Legal & General Affordable Homes Limited
Tenant Satisfaction Measures 2025/26
Housing association3,343 homesRegulator code 5062
In 2025/26, 66.4% of Legal & General Affordable Homes Limited's tenants in shared ownership homes were satisfied overall with its service (TP01). That is above the median of 50.3% for housing associations, putting it in the top quartile (5th of 59).
That is up 3.6 points on 2024/25. Against other housing associations, its strongest result was overall satisfaction and its most room to improve was anti-social behaviour.
Compare Legal & General Affordable Homes Limited with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, shared ownership homes
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 66.4% | 50.3% | Top | ▲ +3.6 |
| TP05Safe home | 84.6% | 73.6% | Top | ▲ +0.4 |
| TP06Listens and acts | 49.6% | 41.0% | Top | ▲ +1.7 |
| TP07Keeps tenants informed | 63.0% | 59.6% | 2nd | ▲ +0.3 |
| TP08Fair and respectful | 75.3% | 62.0% | Top | ▲ +1.6 |
| TP09Complaints handling | 34.0% | 21.9% | Top | ▲ +0.9 |
| TP10Communal areas | 59.9% | 48.6% | Top | ▲ +7.7 |
| TP11Neighbourhood contribution | 50.6% | 42.0% | Top | ▼ −0.8 |
| TP12Anti-social behaviour | 38.5% | 38.5% | 2nd | ▼ −4.4 |
Repairs & building safety
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 0.0% | 0.1% | Top | 0.0 |
| RP02_1Non-emergency repairs on time | 79.2% | 85.2% | 3rd | ▼ −6.9 |
| RP02_2Emergency repairs on time | 90.8% | 96.6% | Bottom | ▼ −6.2 |
| BS01Gas safety checks | 100.0% | 100.0% | 2nd | ▲ +0.4 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | - | 100.0% | - | - |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 91.3 per 1,000 homes | 46.8 | Bottom | ▲ +27.7 |
| CH01_2Stage 2 complaints rate (lower is better) | 32.7 per 1,000 homes | 14.2 | Bottom | ▲ +14.5 |
| CH02_1Stage 1 responded in time | 93.4% | 93.2% | 2nd | ▲ +6.8 |
| CH02_2Stage 2 responded in time | 95.1% | 93.3% | 2nd | ▲ +6.2 |
| NM01_1ASB cases rate (lower is better) | 22.4 per 1,000 homes | 34.9 | 2nd | ▼ −11.0 |
| NM01_2Hate incident cases rate (lower is better) | 0.00 per 1,000 homes | 0.80 | Top | 0.0 |
Quartiles and medians compare Legal & General Affordable Homes Limited with the housing associations that published each measure for shared ownership homes.
The 2025/26 tenant survey was run by telephone, 412 responses, margin of error ±4.4 points.
Other housing associations in Mixed
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.