Legal & General Affordable Homes (AR) LLP
Tenant Satisfaction Measures 2025/26
Housing association1,789 homesRegulator code 5149
In 2025/26, 67.5% of Legal & General Affordable Homes (AR) LLP's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 76.9% for housing associations, putting it in the bottom quartile (159th of 189).
That is down 1.0 points on 2024/25. Against other housing associations, its strongest result was neighbourhood contribution and its most room to improve was satisfaction with repairs.
Compare Legal & General Affordable Homes (AR) LLP with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 67.5% | 76.9% | Bottom | ▼ −1.0 |
| TP02Satisfaction with repairs | 64.1% | 77.7% | Bottom | ▲ +3.8 |
| TP03Time taken for repairs | 58.9% | 74.1% | Bottom | ▲ +5.1 |
| TP04Well-maintained home | 74.2% | 77.1% | 3rd | ▲ +2.0 |
| TP05Safe home | 77.8% | 82.0% | 3rd | ▲ +1.4 |
| TP06Listens and acts | 55.8% | 69.2% | Bottom | ▲ +4.3 |
| TP07Keeps tenants informed | 75.9% | 77.4% | 3rd | ▲ +8.7 |
| TP08Fair and respectful | 82.3% | 82.3% | 2nd | ▲ +6.3 |
| TP09Complaints handling | 34.3% | 41.8% | Bottom | ▲ +5.0 |
| TP10Communal areas | 66.7% | 71.6% | 3rd | ▲ +4.8 |
| TP11Neighbourhood contribution | 72.5% | 70.0% | 2nd | ▲ +11.1 |
| TP12Anti-social behaviour | 55.8% | 64.0% | Bottom | ▲ +2.5 |
Repairs & building safety
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 0.0% | 0.1% | Top | 0.0 |
| RP02_1Non-emergency repairs on time | 81.6% | 85.2% | 3rd | ▼ −5.5 |
| RP02_2Emergency repairs on time | 80.1% | 96.6% | Bottom | ▼ −17.8 |
| BS01Gas safety checks | 100.0% | 100.0% | 2nd | ▲ +1.3 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | - | 100.0% | - | - |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 55.3 per 1,000 homes | 61.1 | 2nd | ▲ +19.1 |
| CH01_2Stage 2 complaints rate (lower is better) | 12.9 per 1,000 homes | 12.9 | 3rd | ▼ −0.30 |
| CH02_1Stage 1 responded in time | 99.0% | 96.2% | 2nd | ▲ +16.5 |
| CH02_2Stage 2 responded in time | 100.0% | 96.2% | Top | ▲ +8.7 |
| NM01_1ASB cases rate (lower is better) | 62.6 per 1,000 homes | 34.9 | Bottom | ▼ −12.1 |
| NM01_2Hate incident cases rate (lower is better) | 1.10 per 1,000 homes | 0.80 | 3rd | ▲ +0.50 |
Quartiles and medians compare Legal & General Affordable Homes (AR) LLP with the housing associations that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 454 responses, margin of error ±4.0 points.
Other housing associations in Mixed
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.