Kingston upon Hull City Council
Tenant Satisfaction Measures 2025/26
CouncilNorth22,705 homesRegulator code 00FA
In 2025/26, 69.4% of Kingston upon Hull City Council's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 70.6% for councils, putting it in the third quartile (88th of 160).
That is down 3.0 points on 2024/25. Against other councils, its strongest result was complaints handling and its most room to improve was anti-social behaviour.
Compare Kingston upon Hull City Council with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 69.4% | 70.6% | 3rd | ▼ −3.0 |
| TP02Satisfaction with repairs | 76.3% | 74.4% | 2nd | ▼ −1.1 |
| TP03Time taken for repairs | 76.5% | 71.3% | 2nd | ▲ +0.9 |
| TP04Well-maintained home | 75.0% | 71.4% | 2nd | ▼ −0.4 |
| TP05Safe home | 77.6% | 76.8% | 2nd | ▼ −1.7 |
| TP06Listens and acts | 64.3% | 60.2% | 2nd | ▼ −1.9 |
| TP07Keeps tenants informed | 69.2% | 71.4% | 3rd | ▼ −1.9 |
| TP08Fair and respectful | 79.4% | 77.0% | 2nd | ▼ −0.4 |
| TP09Complaints handling | 43.3% | 32.3% | Top | ▲ +11.6 |
| TP10Communal areas | 65.3% | 66.2% | 3rd | ▲ +1.2 |
| TP11Neighbourhood contribution | 63.2% | 64.2% | 3rd | ▼ −2.3 |
| TP12Anti-social behaviour | 53.6% | 57.6% | 3rd | ▼ −3.0 |
Repairs & building safety
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 8.0% | 3.6% | 3rd | ▼ −2.6 |
| RP02_1Non-emergency repairs on time | 74.9% | 85.7% | Bottom | ▲ +7.2 |
| RP02_2Emergency repairs on time | 99.5% | 95.2% | Top | ▲ +2.5 |
| BS01Gas safety checks | 100.0% | 99.9% | Top | 0.0 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 48.4 per 1,000 homes | 51.8 | 2nd | ▲ +10.5 |
| CH01_2Stage 2 complaints rate (lower is better) | 11.1 per 1,000 homes | 10.8 | 3rd | ▲ +4.00 |
| CH02_1Stage 1 responded in time | 91.2% | 88.0% | 2nd | ▼ −5.1 |
| CH02_2Stage 2 responded in time | 99.2% | 86.3% | Top | ▲ +5.9 |
| NM01_1ASB cases rate (lower is better) | 60.4 per 1,000 homes | 37.3 | Bottom | ▲ +8.80 |
| NM01_2Hate incident cases rate (lower is better) | 2.40 per 1,000 homes | 0.60 | Bottom | ▲ +0.20 |
Quartiles and medians compare Kingston upon Hull City Council with the councils that published each measure for rented homes.
The 2025/26 tenant survey was run by no predominant method, 1,195 responses, margin of error ±2.8 points.
Other councils in North
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.