Karibu Community Homes Limited
Tenant Satisfaction Measures 2025/26
Housing associationLondon1,858 homesRegulator code LH3728
In 2025/26, 53.0% of Karibu Community Homes Limited's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 76.9% for housing associations, putting it in the bottom quartile (186th of 189).
That is up 8.1 points on 2024/25. Against other housing associations, its strongest result was keeps tenants informed and its most room to improve was well-maintained home.
Compare Karibu Community Homes Limited with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 53.0% | 76.9% | Bottom | ▲ +8.1 |
| TP02Satisfaction with repairs | 59.8% | 77.7% | Bottom | ▲ +3.7 |
| TP03Time taken for repairs | 55.6% | 74.1% | Bottom | ▲ +0.1 |
| TP04Well-maintained home | 52.9% | 77.1% | Bottom | ▲ +9.1 |
| TP05Safe home | 57.3% | 82.0% | Bottom | ▲ +2.3 |
| TP06Listens and acts | 45.7% | 69.2% | Bottom | ▲ +7.7 |
| TP07Keeps tenants informed | 69.0% | 77.4% | Bottom | ▲ +10.9 |
| TP08Fair and respectful | 61.3% | 82.3% | Bottom | ▲ +3.9 |
| TP09Complaints handling | 30.7% | 41.8% | Bottom | ▲ +8.6 |
| TP10Communal areas | 58.4% | 71.6% | Bottom | ▲ +1.9 |
| TP11Neighbourhood contribution | 49.1% | 70.0% | Bottom | ▲ +3.7 |
| TP12Anti-social behaviour | 52.9% | 64.0% | Bottom | ▲ +4.3 |
Repairs & building safety
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 1.6% | 0.1% | Bottom | ▼ −4.2 |
| RP02_1Non-emergency repairs on time | 92.5% | 85.2% | Top | ▲ +10.1 |
| RP02_2Emergency repairs on time | 99.4% | 96.6% | Top | ▲ +5.4 |
| BS01Gas safety checks | 98.9% | 100.0% | Bottom | ▲ +1.3 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | ▲ +11.9 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 95.2% | 100.0% | Bottom | ▼ −4.8 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 62.0 per 1,000 homes | 61.1 | 3rd | ▼ −7.60 |
| CH01_2Stage 2 complaints rate (lower is better) | 23.7 per 1,000 homes | 12.9 | Bottom | ▲ +11.8 |
| CH02_1Stage 1 responded in time | 100.0% | 96.2% | Top | ▲ +42.3 |
| CH02_2Stage 2 responded in time | 97.6% | 96.2% | 2nd | ▲ +45.2 |
| NM01_1ASB cases rate (lower is better) | 35.5 per 1,000 homes | 34.9 | 3rd | ▲ +30.6 |
| NM01_2Hate incident cases rate (lower is better) | 0.50 per 1,000 homes | 0.80 | 2nd | ▲ +0.50 |
Quartiles and medians compare Karibu Community Homes Limited with the housing associations that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 429 responses, margin of error ±4.1 points.
Other housing associations in London
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.