Joseph Rowntree Housing Trust
Tenant Satisfaction Measures 2025/26
Housing associationNorth2,385 homesRegulator code 5079
In 2025/26, 84.4% of Joseph Rowntree Housing Trust's tenants in rented homes were satisfied overall with its service (TP01). That is above the median of 76.9% for housing associations, putting it in the top quartile (33rd of 189).
That is up 6.2 points on 2024/25. Against other housing associations, its strongest result was satisfaction with repairs and its most room to improve was anti-social behaviour.
Compare Joseph Rowntree Housing Trust with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 84.4% | 76.9% | Top | ▲ +6.2 |
| TP02Satisfaction with repairs | 88.6% | 77.7% | Top | ▲ +8.8 |
| TP03Time taken for repairs | 86.7% | 74.1% | Top | ▲ +14.2 |
| TP04Well-maintained home | 85.9% | 77.1% | Top | ▲ +5.7 |
| TP05Safe home | 89.7% | 82.0% | Top | ▲ +2.4 |
| TP06Listens and acts | 72.3% | 69.2% | 2nd | ▲ +3.7 |
| TP07Keeps tenants informed | 84.7% | 77.4% | Top | ▲ +4.1 |
| TP08Fair and respectful | 86.7% | 82.3% | 2nd | ▲ +2.2 |
| TP09Complaints handling | 42.5% | 41.8% | 2nd | ▲ +0.2 |
| TP10Communal areas | 80.6% | 71.6% | Top | ▲ +3.7 |
| TP11Neighbourhood contribution | 79.3% | 70.0% | Top | ▲ +7.3 |
| TP12Anti-social behaviour | 63.8% | 64.0% | 3rd | ▲ +3.9 |
Repairs & building safety
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 0.4% | 0.1% | 3rd | ▼ −0.2 |
| RP02_1Non-emergency repairs on time | 88.5% | 85.2% | 2nd | ▼ −8.2 |
| RP02_2Emergency repairs on time | 96.7% | 96.6% | 2nd | ▼ −3.3 |
| BS01Gas safety checks | 100.0% | 100.0% | 2nd | 0.0 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | ▲ +5.0 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 52.6 per 1,000 homes | 61.1 | 2nd | ▼ −2.70 |
| CH01_2Stage 2 complaints rate (lower is better) | 17.5 per 1,000 homes | 12.9 | 3rd | ▲ +7.30 |
| CH02_1Stage 1 responded in time | 95.6% | 96.2% | 3rd | ▲ +13.0 |
| CH02_2Stage 2 responded in time | 93.3% | 96.2% | 3rd | ▲ +10.9 |
| NM01_1ASB cases rate (lower is better) | 11.3 per 1,000 homes | 34.9 | Top | ▲ +1.80 |
| NM01_2Hate incident cases rate (lower is better) | 1.30 per 1,000 homes | 0.80 | 3rd | ▲ +0.40 |
Quartiles and medians compare Joseph Rowntree Housing Trust with the housing associations that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 320 responses, margin of error ±4.9 points.
Other housing associations in North
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.