Jigsaw Homes Group Limited
Tenant Satisfaction Measures 2025/26
Housing associationNorth35,663 homesRegulator code LH4345
In 2025/26, 72.8% of Jigsaw Homes Group Limited's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 76.9% for housing associations, putting it in the third quartile (126th of 189).
That is up 3.9 points on 2024/25. Against other housing associations, its strongest result was time taken for repairs and its most room to improve was anti-social behaviour.
Compare Jigsaw Homes Group Limited with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 72.8% | 76.9% | 3rd | ▲ +3.9 |
| TP02Satisfaction with repairs | 76.5% | 77.7% | 3rd | ▲ +6.1 |
| TP03Time taken for repairs | 73.6% | 74.1% | 3rd | ▲ +4.4 |
| TP04Well-maintained home | 69.6% | 77.1% | Bottom | ▲ +2.7 |
| TP05Safe home | 73.1% | 82.0% | Bottom | ▲ +2.5 |
| TP06Listens and acts | 63.8% | 69.2% | 3rd | ▲ +3.3 |
| TP07Keeps tenants informed | 69.9% | 77.4% | Bottom | ▲ +3.7 |
| TP08Fair and respectful | 77.3% | 82.3% | Bottom | ▲ +3.1 |
| TP09Complaints handling | 36.2% | 41.8% | 3rd | ▲ +0.7 |
| TP10Communal areas | 68.9% | 71.6% | 3rd | ▲ +2.9 |
| TP11Neighbourhood contribution | 60.5% | 70.0% | Bottom | ▲ +2.1 |
| TP12Anti-social behaviour | 54.0% | 64.0% | Bottom | ▼ −0.4 |
Repairs & building safety
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 0.2% | 0.1% | 3rd | ▼ −0.2 |
| RP02_1Non-emergency repairs on time | 91.1% | 85.2% | 2nd | ▲ +11.0 |
| RP02_2Emergency repairs on time | 99.1% | 96.6% | Top | 0.0 |
| BS01Gas safety checks | 100.0% | 100.0% | 2nd | ▲ +0.1 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 42.6 per 1,000 homes | 61.1 | Top | ▲ +0.80 |
| CH01_2Stage 2 complaints rate (lower is better) | 13.0 per 1,000 homes | 12.9 | 3rd | ▲ +2.90 |
| CH02_1Stage 1 responded in time | 90.4% | 96.2% | Bottom | ▲ +7.1 |
| CH02_2Stage 2 responded in time | 96.6% | 96.2% | 2nd | ▲ +2.8 |
| NM01_1ASB cases rate (lower is better) | 80.2 per 1,000 homes | 34.9 | Bottom | ▲ +10.4 |
| NM01_2Hate incident cases rate (lower is better) | 1.00 per 1,000 homes | 0.80 | 3rd | ▲ +0.30 |
Quartiles and medians compare Jigsaw Homes Group Limited with the housing associations that published each measure for rented homes.
The 2025/26 tenant survey was run by internet, 2,638 responses, margin of error ±1.8 points.
Other housing associations in North
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.