Irwell Valley Housing Association Limited
Tenant Satisfaction Measures 2025/26
Housing associationNorth7,471 homesRegulator code L0061
In 2025/26, 70.9% of Irwell Valley Housing Association Limited's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 76.9% for housing associations, putting it in the third quartile (141st of 189).
That is up 5.3 points on 2024/25. Against other housing associations, its strongest result was anti-social behaviour and its most room to improve was communal areas.
Compare Irwell Valley Housing Association Limited with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 70.9% | 76.9% | 3rd | ▲ +5.3 |
| TP02Satisfaction with repairs | 75.6% | 77.7% | 3rd | ▲ +9.2 |
| TP03Time taken for repairs | 71.0% | 74.1% | 3rd | ▲ +9.4 |
| TP04Well-maintained home | 72.9% | 77.1% | 3rd | ▲ +4.4 |
| TP05Safe home | 78.3% | 82.0% | 3rd | ▲ +3.6 |
| TP06Listens and acts | 62.7% | 69.2% | 3rd | ▲ +8.0 |
| TP07Keeps tenants informed | 75.7% | 77.4% | 3rd | ▲ +3.5 |
| TP08Fair and respectful | 78.9% | 82.3% | 3rd | ▲ +3.4 |
| TP09Complaints handling | 40.2% | 41.8% | 3rd | ▲ +11.2 |
| TP10Communal areas | 61.5% | 71.6% | Bottom | ▲ +8.3 |
| TP11Neighbourhood contribution | 63.5% | 70.0% | 3rd | ▲ +3.7 |
| TP12Anti-social behaviour | 64.4% | 64.0% | 2nd | ▲ +2.7 |
Repairs & building safety
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 0.4% | 0.1% | 3rd | ▼ −0.7 |
| RP02_1Non-emergency repairs on time | 83.0% | 85.2% | 3rd | ▲ +5.1 |
| RP02_2Emergency repairs on time | 97.8% | 96.6% | 2nd | ▲ +6.6 |
| BS01Gas safety checks | 100.0% | 100.0% | 2nd | 0.0 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 96.8% | 100.0% | Bottom | ▼ −3.2 |
| BS04Legionella assessments | 98.9% | 100.0% | Bottom | ▼ −1.1 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 119.0 per 1,000 homes | 61.1 | Bottom | ▲ +15.1 |
| CH01_2Stage 2 complaints rate (lower is better) | 29.8 per 1,000 homes | 12.9 | Bottom | ▲ +12.0 |
| CH02_1Stage 1 responded in time | 91.1% | 96.2% | 3rd | ▲ +3.8 |
| CH02_2Stage 2 responded in time | 95.4% | 96.2% | 3rd | ▲ +8.7 |
| NM01_1ASB cases rate (lower is better) | 52.6 per 1,000 homes | 34.9 | 3rd | ▼ −3.60 |
| NM01_2Hate incident cases rate (lower is better) | 8.80 per 1,000 homes | 0.80 | Bottom | ▼ −1.20 |
Quartiles and medians compare Irwell Valley Housing Association Limited with the housing associations that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 602 responses, margin of error ±3.8 points.
Other housing associations in North
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.