Housing Solutions
Tenant Satisfaction Measures 2025/26
Housing associationSouth6,039 homesRegulator code L4073
In 2025/26, 89.0% of Housing Solutions's tenants in rented homes were satisfied overall with its service (TP01). That is above the median of 76.9% for housing associations, putting it in the top quartile (11th of 189).
That is up 5.0 points on 2024/25. Against other housing associations, its strongest result was satisfaction with repairs and its most room to improve was anti-social behaviour.
Compare Housing Solutions with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 89.0% | 76.9% | Top | ▲ +5.0 |
| TP02Satisfaction with repairs | 91.4% | 77.7% | Top | ▲ +4.0 |
| TP03Time taken for repairs | 87.0% | 74.1% | Top | ▲ +2.9 |
| TP04Well-maintained home | 86.6% | 77.1% | Top | ▲ +4.7 |
| TP05Safe home | 90.1% | 82.0% | Top | ▲ +2.0 |
| TP06Listens and acts | 75.2% | 69.2% | Top | ▼ −2.1 |
| TP07Keeps tenants informed | 84.5% | 77.4% | Top | ▼ −2.6 |
| TP08Fair and respectful | 94.5% | 82.3% | Top | 0.0 |
| TP09Complaints handling | 64.4% | 41.8% | Top | ▲ +0.2 |
| TP10Communal areas | 79.6% | 71.6% | Top | ▲ +3.7 |
| TP11Neighbourhood contribution | 75.9% | 70.0% | 2nd | ▲ +0.1 |
| TP12Anti-social behaviour | 70.2% | 64.0% | 2nd | ▲ +3.4 |
Repairs & building safety
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 0.0% | 0.1% | Top | 0.0 |
| RP02_1Non-emergency repairs on time | 91.2% | 85.2% | Top | ▲ +25.7 |
| RP02_2Emergency repairs on time | 97.7% | 96.6% | 2nd | ▲ +0.9 |
| BS01Gas safety checks | 100.0% | 100.0% | 2nd | 0.0 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 20.6 per 1,000 homes | 61.1 | Top | ▼ −17.0 |
| CH01_2Stage 2 complaints rate (lower is better) | 2.90 per 1,000 homes | 12.9 | Top | ▲ +1.20 |
| CH02_1Stage 1 responded in time | 100.0% | 96.2% | Top | 0.0 |
| CH02_2Stage 2 responded in time | 100.0% | 96.2% | Top | 0.0 |
| NM01_1ASB cases rate (lower is better) | 27.0 per 1,000 homes | 34.9 | 2nd | ▼ −11.1 |
| NM01_2Hate incident cases rate (lower is better) | 1.50 per 1,000 homes | 0.80 | Bottom | ▲ +0.10 |
Quartiles and medians compare Housing Solutions with the housing associations that published each measure for rented homes.
The 2025/26 tenant survey was run by face to face, 577 responses, margin of error ±3.8 points.
Other housing associations in South
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.