Honeycomb Group Limited
Tenant Satisfaction Measures 2025/26
Housing associationMidlands3,062 homesRegulator code LH2162
In 2025/26, 68.0% of Honeycomb Group Limited's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 76.9% for housing associations, putting it in the bottom quartile (157th of 189).
That is up 2.0 points on 2024/25. Against other housing associations, its strongest result was anti-social behaviour and its most room to improve was overall satisfaction.
Compare Honeycomb Group Limited with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 68.0% | 76.9% | Bottom | ▲ +2.0 |
| TP02Satisfaction with repairs | 70.8% | 77.7% | Bottom | ▲ +6.9 |
| TP03Time taken for repairs | 67.0% | 74.1% | Bottom | ▲ +5.9 |
| TP04Well-maintained home | 70.0% | 77.1% | Bottom | ▲ +2.6 |
| TP05Safe home | 79.1% | 82.0% | 3rd | ▲ +1.3 |
| TP06Listens and acts | 64.6% | 69.2% | 3rd | ▲ +6.6 |
| TP07Keeps tenants informed | 79.0% | 77.4% | 2nd | ▲ +7.2 |
| TP08Fair and respectful | 84.3% | 82.3% | 2nd | ▲ +7.0 |
| TP09Complaints handling | 41.8% | 41.8% | 2nd | ▲ +9.0 |
| TP10Communal areas | 70.9% | 71.6% | 3rd | ▼ −1.8 |
| TP11Neighbourhood contribution | 70.7% | 70.0% | 2nd | ▲ +6.1 |
| TP12Anti-social behaviour | 69.9% | 64.0% | 2nd | ▲ +2.8 |
Repairs & building safety
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 4.9% | 0.1% | Bottom | ▲ +1.7 |
| RP02_1Non-emergency repairs on time | 79.5% | 85.2% | 3rd | ▲ +1.2 |
| RP02_2Emergency repairs on time | 84.0% | 96.6% | Bottom | ▲ +9.7 |
| BS01Gas safety checks | 99.9% | 100.0% | 3rd | ▼ −0.1 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 60.7 per 1,000 homes | 61.1 | 2nd | ▲ +14.1 |
| CH01_2Stage 2 complaints rate (lower is better) | 8.40 per 1,000 homes | 12.9 | 2nd | ▲ +2.10 |
| CH02_1Stage 1 responded in time | 100.0% | 96.2% | Top | ▲ +26.9 |
| CH02_2Stage 2 responded in time | 100.0% | 96.2% | Top | ▲ +33.3 |
| NM01_1ASB cases rate (lower is better) | 62.7 per 1,000 homes | 34.9 | Bottom | ▲ +33.7 |
| NM01_2Hate incident cases rate (lower is better) | 1.60 per 1,000 homes | 0.80 | Bottom | ▲ +1.30 |
Quartiles and medians compare Honeycomb Group Limited with the housing associations that published each measure for rented homes.
The 2025/26 tenant survey was run by face to face, 551 responses, margin of error ±3.8 points.
Other housing associations in Midlands
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.