Haringey London Borough Council
Tenant Satisfaction Measures 2025/26
CouncilLondon16,488 homesRegulator code 00AP
In 2025/26, 46.3% of Haringey London Borough Council's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 70.6% for councils, putting it in the bottom quartile (160th of 160).
That is down 1.4 points on 2024/25. Against other councils, its strongest result was anti-social behaviour and its most room to improve was overall satisfaction.
Compare Haringey London Borough Council with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 46.3% | 70.6% | Bottom | ▼ −1.4 |
| TP02Satisfaction with repairs | 50.2% | 74.4% | Bottom | ▲ +1.5 |
| TP03Time taken for repairs | 40.9% | 71.3% | Bottom | ▼ −2.7 |
| TP04Well-maintained home | 48.2% | 71.4% | Bottom | ▲ +0.8 |
| TP05Safe home | 59.2% | 76.8% | Bottom | ▲ +0.9 |
| TP06Listens and acts | 41.9% | 60.2% | Bottom | ▼ −1.5 |
| TP07Keeps tenants informed | 60.1% | 71.4% | Bottom | ▼ −4.1 |
| TP08Fair and respectful | 60.1% | 77.0% | Bottom | ▼ −1.8 |
| TP09Complaints handling | 16.5% | 32.3% | Bottom | ▲ +2.7 |
| TP10Communal areas | 53.7% | 66.2% | Bottom | ▼ −0.6 |
| TP11Neighbourhood contribution | 55.4% | 64.2% | Bottom | ▼ −5.6 |
| TP12Anti-social behaviour | 53.6% | 57.6% | 3rd | ▼ −1.2 |
Repairs & building safety
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 21.2% | 3.6% | Bottom | ▲ +1.7 |
| RP02_1Non-emergency repairs on time | 53.1% | 85.7% | Bottom | ▼ −8.8 |
| RP02_2Emergency repairs on time | 97.9% | 95.2% | 2nd | ▼ −0.6 |
| BS01Gas safety checks | 99.7% | 99.9% | 3rd | ▼ −0.2 |
| BS02Fire risk assessments | 99.9% | 100.0% | Bottom | 0.0 |
| BS03Asbestos surveys | 99.9% | 100.0% | Bottom | ▼ −0.1 |
| BS04Legionella assessments | 99.3% | 100.0% | Bottom | ▼ −0.7 |
| BS05Lift safety checks | 99.4% | 100.0% | Bottom | ▲ +0.1 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 131.8 per 1,000 homes | 51.8 | Bottom | ▲ +20.7 |
| CH01_2Stage 2 complaints rate (lower is better) | 29.1 per 1,000 homes | 10.8 | Bottom | ▲ +5.30 |
| CH02_1Stage 1 responded in time | 59.5% | 88.0% | Bottom | ▼ −10.5 |
| CH02_2Stage 2 responded in time | 12.1% | 86.3% | Bottom | ▼ −26.9 |
| NM01_1ASB cases rate (lower is better) | 29.6 per 1,000 homes | 37.3 | 2nd | ▼ −36.5 |
| NM01_2Hate incident cases rate (lower is better) | 1.30 per 1,000 homes | 0.60 | Bottom | ▼ −0.10 |
Quartiles and medians compare Haringey London Borough Council with the councils that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 2,039 responses, margin of error ±2.0 points.
Other councils in London
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.