ForHousing Limited
Tenant Satisfaction Measures 2025/26
Housing associationNorth17,946 homesRegulator code L4528
In 2025/26, 71.7% of ForHousing Limited's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 76.9% for housing associations, putting it in the third quartile (132nd of 189).
That is down 1.8 points on 2024/25. Against other housing associations, its strongest result was anti-social behaviour and its most room to improve was satisfaction with repairs.
Compare ForHousing Limited with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 71.7% | 76.9% | 3rd | ▼ −1.8 |
| TP02Satisfaction with repairs | 72.2% | 77.7% | 3rd | ▼ −3.9 |
| TP03Time taken for repairs | 70.4% | 74.1% | 3rd | ▼ −0.4 |
| TP04Well-maintained home | 73.3% | 77.1% | 3rd | ▼ −1.3 |
| TP05Safe home | 78.8% | 82.0% | 3rd | ▼ −1.0 |
| TP06Listens and acts | 70.3% | 69.2% | 2nd | ▼ −1.6 |
| TP07Keeps tenants informed | 77.7% | 77.4% | 2nd | ▼ −2.3 |
| TP08Fair and respectful | 84.5% | 82.3% | 2nd | ▼ −1.0 |
| TP09Complaints handling | 42.3% | 41.8% | 2nd | ▼ −1.5 |
| TP10Communal areas | 70.4% | 71.6% | 3rd | ▼ −0.1 |
| TP11Neighbourhood contribution | 77.4% | 70.0% | Top | ▲ +1.7 |
| TP12Anti-social behaviour | 72.8% | 64.0% | Top | ▼ −0.6 |
Repairs & building safety
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 2.8% | 0.1% | Bottom | ▲ +2.8 |
| RP02_1Non-emergency repairs on time | 72.3% | 85.2% | Bottom | ▼ −22.7 |
| RP02_2Emergency repairs on time | 86.3% | 96.6% | Bottom | ▼ −13.7 |
| BS01Gas safety checks | 100.0% | 100.0% | 2nd | 0.0 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 135.4 per 1,000 homes | 61.1 | Bottom | ▼ −10.5 |
| CH01_2Stage 2 complaints rate (lower is better) | 30.5 per 1,000 homes | 12.9 | Bottom | ▲ +10.8 |
| CH02_1Stage 1 responded in time | 97.6% | 96.2% | 2nd | ▼ −2.1 |
| CH02_2Stage 2 responded in time | 95.8% | 96.2% | 3rd | ▼ −3.1 |
| NM01_1ASB cases rate (lower is better) | 50.6 per 1,000 homes | 34.9 | 3rd | ▼ −6.40 |
| NM01_2Hate incident cases rate (lower is better) | 1.30 per 1,000 homes | 0.80 | 3rd | ▼ −0.10 |
Quartiles and medians compare ForHousing Limited with the housing associations that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 1,949 responses, margin of error ±2.1 points.
Other housing associations in North
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.