First Garden Cities Homes Limited
Tenant Satisfaction Measures 2025/26
Housing associationSouth2,435 homesRegulator code 5090
In 2025/26, 75.6% of First Garden Cities Homes Limited's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 76.9% for housing associations, putting it in the third quartile (106th of 189).
That is up 11.6 points on 2024/25. Against other housing associations, its strongest result was time taken for repairs and its most room to improve was anti-social behaviour.
Compare First Garden Cities Homes Limited with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 75.6% | 76.9% | 3rd | ▲ +11.6 |
| TP02Satisfaction with repairs | 82.1% | 77.7% | 2nd | ▲ +5.8 |
| TP03Time taken for repairs | 79.6% | 74.1% | 2nd | ▲ +9.6 |
| TP04Well-maintained home | 78.7% | 77.1% | 2nd | ▲ +12.8 |
| TP05Safe home | 81.2% | 82.0% | 3rd | ▲ +6.1 |
| TP06Listens and acts | 62.5% | 69.2% | 3rd | ▲ +8.4 |
| TP07Keeps tenants informed | 70.7% | 77.4% | Bottom | ▲ +7.8 |
| TP08Fair and respectful | 78.1% | 82.3% | 3rd | ▲ +6.0 |
| TP09Complaints handling | 29.8% | 41.8% | Bottom | ▼ −5.9 |
| TP10Communal areas | 74.0% | 71.6% | 2nd | ▲ +13.3 |
| TP11Neighbourhood contribution | 60.9% | 70.0% | Bottom | ▲ +10.4 |
| TP12Anti-social behaviour | 52.6% | 64.0% | Bottom | ▲ +6.5 |
Repairs & building safety
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 0.0% | 0.1% | Top | 0.0 |
| RP02_1Non-emergency repairs on time | 96.5% | 85.2% | Top | ▲ +2.9 |
| RP02_2Emergency repairs on time | 99.5% | 96.6% | Top | ▲ +0.9 |
| BS01Gas safety checks | 100.0% | 100.0% | 2nd | 0.0 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 50.6 per 1,000 homes | 61.1 | 2nd | ▼ −4.70 |
| CH01_2Stage 2 complaints rate (lower is better) | 9.90 per 1,000 homes | 12.9 | 2nd | ▼ −2.90 |
| CH02_1Stage 1 responded in time | 99.1% | 96.2% | 2nd | ▲ +36.3 |
| CH02_2Stage 2 responded in time | 100.0% | 96.2% | Top | 0.0 |
| NM01_1ASB cases rate (lower is better) | 16.8 per 1,000 homes | 34.9 | Top | ▼ −4.30 |
| NM01_2Hate incident cases rate (lower is better) | 0.80 per 1,000 homes | 0.80 | 3rd | ▲ +0.80 |
Quartiles and medians compare First Garden Cities Homes Limited with the housing associations that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 577 responses, margin of error ±3.5 points.
Other housing associations in South
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.