East Devon District Council
Tenant Satisfaction Measures 2025/26
CouncilSouth4,142 homesRegulator code 18UB
In 2025/26, 59.9% of East Devon District Council's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 70.6% for councils, putting it in the bottom quartile (141st of 160).
That is up 0.1 points on 2024/25. Against other councils, its strongest result was anti-social behaviour and its most room to improve was communal areas.
Compare East Devon District Council with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 59.9% | 70.6% | Bottom | ▲ +0.1 |
| TP02Satisfaction with repairs | 67.8% | 74.4% | Bottom | ▲ +5.2 |
| TP03Time taken for repairs | 65.2% | 71.3% | Bottom | ▲ +6.7 |
| TP04Well-maintained home | 60.3% | 71.4% | Bottom | ▲ +2.0 |
| TP05Safe home | 70.9% | 76.8% | Bottom | ▲ +2.3 |
| TP06Listens and acts | 46.1% | 60.2% | Bottom | ▲ +3.0 |
| TP07Keeps tenants informed | 65.1% | 71.4% | Bottom | ▼ −1.2 |
| TP08Fair and respectful | 68.0% | 77.0% | Bottom | ▲ +3.4 |
| TP09Complaints handling | 26.9% | 32.3% | Bottom | ▲ +10.0 |
| TP10Communal areas | 53.9% | 66.2% | Bottom | ▼ −0.8 |
| TP11Neighbourhood contribution | 53.2% | 64.2% | Bottom | ▲ +0.7 |
| TP12Anti-social behaviour | 53.1% | 57.6% | Bottom | ▼ −0.7 |
Repairs & building safety
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 6.2% | 3.6% | 3rd | ▼ −5.8 |
| RP02_1Non-emergency repairs on time | 83.8% | 85.7% | 3rd | ▲ +3.2 |
| RP02_2Emergency repairs on time | 82.8% | 95.2% | Bottom | ▲ +0.3 |
| BS01Gas safety checks | 99.8% | 99.9% | 3rd | ▼ −0.2 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 92.3% | 100.0% | Bottom | ▼ −7.7 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | ▲ +53.2 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for councils | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 78.7 per 1,000 homes | 51.8 | Bottom | ▲ +7.50 |
| CH01_2Stage 2 complaints rate (lower is better) | 33.1 per 1,000 homes | 10.8 | Bottom | ▲ +8.80 |
| CH02_1Stage 1 responded in time | 64.4% | 88.0% | Bottom | ▲ +49.9 |
| CH02_2Stage 2 responded in time | 40.1% | 86.3% | Bottom | ▲ +6.4 |
| NM01_1ASB cases rate (lower is better) | 17.9 per 1,000 homes | 37.3 | Top | ▼ −18.4 |
| NM01_2Hate incident cases rate (lower is better) | 0.00 per 1,000 homes | 0.60 | Top | ▼ −0.50 |
Quartiles and medians compare East Devon District Council with the councils that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 558 responses, margin of error ±3.9 points.
Other councils in South
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.