Cornerstone Housing Limited
Tenant Satisfaction Measures 2025/26
Housing associationSouth1,477 homesRegulator code L0147
In 2025/26, 88.6% of Cornerstone Housing Limited's tenants in rented homes were satisfied overall with its service (TP01). That is above the median of 76.9% for housing associations, putting it in the top quartile (13th of 189).
That is up 1.9 points on 2024/25. Against other housing associations, its strongest result was well-maintained home and its most room to improve was anti-social behaviour.
Compare Cornerstone Housing Limited with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 88.6% | 76.9% | Top | ▲ +1.9 |
| TP02Satisfaction with repairs | 90.8% | 77.7% | Top | ▲ +2.6 |
| TP03Time taken for repairs | 87.2% | 74.1% | Top | ▼ −1.9 |
| TP04Well-maintained home | 89.8% | 77.1% | Top | ▲ +2.2 |
| TP05Safe home | 91.0% | 82.0% | Top | ▲ +3.1 |
| TP06Listens and acts | 79.0% | 69.2% | Top | ▲ +5.7 |
| TP07Keeps tenants informed | 82.1% | 77.4% | 2nd | ▲ +0.7 |
| TP08Fair and respectful | 87.2% | 82.3% | Top | ▲ +0.4 |
| TP09Complaints handling | 53.3% | 41.8% | Top | ▼ −5.6 |
| TP10Communal areas | 74.3% | 71.6% | 2nd | ▲ +4.2 |
| TP11Neighbourhood contribution | 75.4% | 70.0% | 2nd | ▲ +4.0 |
| TP12Anti-social behaviour | 63.7% | 64.0% | 3rd | ▼ −0.3 |
Repairs & building safety
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 0.9% | 0.1% | Bottom | 0.0 |
| RP02_1Non-emergency repairs on time | 91.7% | 85.2% | Top | ▼ −0.9 |
| RP02_2Emergency repairs on time | 92.2% | 96.6% | 3rd | ▲ +8.9 |
| BS01Gas safety checks | 100.0% | 100.0% | 2nd | 0.0 |
| BS02Fire risk assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | 0.0 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 100.0% | 100.0% | 2nd | 0.0 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 79.3 per 1,000 homes | 61.1 | 3rd | ▲ +16.7 |
| CH01_2Stage 2 complaints rate (lower is better) | 11.4 per 1,000 homes | 12.9 | 2nd | ▼ −0.30 |
| CH02_1Stage 1 responded in time | 89.2% | 96.2% | Bottom | ▲ +12.5 |
| CH02_2Stage 2 responded in time | 87.5% | 96.2% | 3rd | 0.0 |
| NM01_1ASB cases rate (lower is better) | 38.6 per 1,000 homes | 34.9 | 3rd | ▼ −20.7 |
| NM01_2Hate incident cases rate (lower is better) | 2.70 per 1,000 homes | 0.80 | Bottom | ▲ +0.60 |
Quartiles and medians compare Cornerstone Housing Limited with the housing associations that published each measure for rented homes.
The 2025/26 tenant survey was run by internet, 446 responses, margin of error ±3.8 points.
Other housing associations in South
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.