Clarion Housing Group Limited
Tenant Satisfaction Measures 2025/26
Housing association108,556 homesRegulator code LH4087
In 2025/26, 65.8% of Clarion Housing Group Limited's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 76.9% for housing associations, putting it in the bottom quartile (164th of 189).
That is up 2.1 points on 2024/25. Against other housing associations, its strongest result was anti-social behaviour and its most room to improve was complaints handling.
Compare Clarion Housing Group Limited with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 65.8% | 76.9% | Bottom | ▲ +2.1 |
| TP02Satisfaction with repairs | 66.1% | 77.7% | Bottom | ▲ +2.4 |
| TP03Time taken for repairs | 65.4% | 74.1% | Bottom | ▲ +1.5 |
| TP04Well-maintained home | 63.2% | 77.1% | Bottom | ▲ +1.3 |
| TP05Safe home | 72.7% | 82.0% | Bottom | ▲ +2.9 |
| TP06Listens and acts | 60.1% | 69.2% | Bottom | ▲ +3.0 |
| TP07Keeps tenants informed | 69.3% | 77.4% | Bottom | ▲ +0.2 |
| TP08Fair and respectful | 75.0% | 82.3% | Bottom | ▲ +1.2 |
| TP09Complaints handling | 26.0% | 41.8% | Bottom | ▲ +0.5 |
| TP10Communal areas | 60.8% | 71.6% | Bottom | ▲ +1.9 |
| TP11Neighbourhood contribution | 62.9% | 70.0% | Bottom | ▲ +5.3 |
| TP12Anti-social behaviour | 58.6% | 64.0% | 3rd | ▲ +3.3 |
Repairs & building safety
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 1.2% | 0.1% | Bottom | ▲ +0.6 |
| RP02_1Non-emergency repairs on time | 78.0% | 85.2% | Bottom | ▲ +1.7 |
| RP02_2Emergency repairs on time | 94.6% | 96.6% | 3rd | ▼ −0.2 |
| BS01Gas safety checks | 99.8% | 100.0% | 3rd | ▲ +0.6 |
| BS02Fire risk assessments | 98.1% | 100.0% | Bottom | ▲ +0.8 |
| BS03Asbestos surveys | 99.7% | 100.0% | Bottom | ▲ +2.0 |
| BS04Legionella assessments | 99.1% | 100.0% | Bottom | ▲ +0.6 |
| BS05Lift safety checks | 98.5% | 100.0% | Bottom | ▲ +0.9 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 62.2 per 1,000 homes | 61.1 | 3rd | ▲ +9.50 |
| CH01_2Stage 2 complaints rate (lower is better) | 23.8 per 1,000 homes | 12.9 | Bottom | ▲ +3.40 |
| CH02_1Stage 1 responded in time | 40.4% | 96.2% | Bottom | ▲ +10.4 |
| CH02_2Stage 2 responded in time | 66.4% | 96.2% | Bottom | ▲ +17.9 |
| NM01_1ASB cases rate (lower is better) | 92.1 per 1,000 homes | 34.9 | Bottom | ▼ −13.0 |
| NM01_2Hate incident cases rate (lower is better) | 3.20 per 1,000 homes | 0.80 | Bottom | ▲ +0.90 |
Quartiles and medians compare Clarion Housing Group Limited with the housing associations that published each measure for rented homes.
The 2025/26 tenant survey was run by telephone, 2,401 responses, margin of error ±2.0 points.
Other housing associations in Mixed
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.