Christian Action (Enfield) Housing Association Limited
Tenant Satisfaction Measures 2025/26
Housing associationLondon1,396 homesRegulator code LH0676
In 2025/26, 64.0% of Christian Action (Enfield) Housing Association Limited's tenants in rented homes were satisfied overall with its service (TP01). That is below the median of 76.9% for housing associations, putting it in the bottom quartile (173rd of 189).
That is up 12.4 points on 2024/25. Against other housing associations, its strongest result was anti-social behaviour and its most room to improve was time taken for repairs.
Compare Christian Action (Enfield) Housing Association Limited with its peers
Peers by size, region or patch, three-year trends, a what-if tool and a printable report, in the TSM Tracker.
Tenant perception, rented homes
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| TP01Overall satisfaction | 64.0% | 76.9% | Bottom | ▲ +12.4 |
| TP02Satisfaction with repairs | 60.1% | 77.7% | Bottom | ▲ +15.2 |
| TP03Time taken for repairs | 52.2% | 74.1% | Bottom | ▲ +7.7 |
| TP04Well-maintained home | 62.8% | 77.1% | Bottom | ▲ +9.2 |
| TP05Safe home | 62.1% | 82.0% | Bottom | ▼ −2.0 |
| TP06Listens and acts | 57.3% | 69.2% | Bottom | ▲ +12.9 |
| TP07Keeps tenants informed | 68.9% | 77.4% | Bottom | ▲ +5.7 |
| TP08Fair and respectful | 76.9% | 82.3% | Bottom | ▲ +13.7 |
| TP09Complaints handling | 32.8% | 41.8% | Bottom | ▲ +5.3 |
| TP10Communal areas | 64.4% | 71.6% | Bottom | ▲ +1.5 |
| TP11Neighbourhood contribution | 55.4% | 70.0% | Bottom | ▲ +9.2 |
| TP12Anti-social behaviour | 60.1% | 64.0% | 3rd | ▲ +11.0 |
Repairs & building safety
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| RP01Homes failing Decent Homes (lower is better) | 2.5% | 0.1% | Bottom | ▼ −1.2 |
| RP02_1Non-emergency repairs on time | 93.0% | 85.2% | Top | ▲ +2.0 |
| RP02_2Emergency repairs on time | 99.6% | 96.6% | Top | ▼ −0.4 |
| BS01Gas safety checks | 99.9% | 100.0% | 3rd | 0.0 |
| BS02Fire risk assessments | 95.3% | 100.0% | Bottom | ▼ −4.2 |
| BS03Asbestos surveys | 100.0% | 100.0% | 2nd | ▲ +2.4 |
| BS04Legionella assessments | 100.0% | 100.0% | 2nd | 0.0 |
| BS05Lift safety checks | 95.4% | 100.0% | Bottom | ▲ +0.9 |
Complaints & neighbourhood
| Measure | 2025/26 | Median for housing associations | Quartile | Since 2024/25 |
|---|---|---|---|---|
| CH01_1Stage 1 complaints rate (lower is better) | 92.8 per 1,000 homes | 61.1 | Bottom | ▲ +29.8 |
| CH01_2Stage 2 complaints rate (lower is better) | 32.6 per 1,000 homes | 12.9 | Bottom | ▲ +17.4 |
| CH02_1Stage 1 responded in time | 79.7% | 96.2% | Bottom | ▲ +26.8 |
| CH02_2Stage 2 responded in time | 62.2% | 96.2% | Bottom | ▲ +5.1 |
| NM01_1ASB cases rate (lower is better) | 22.2 per 1,000 homes | 34.9 | 2nd | 0.0 |
| NM01_2Hate incident cases rate (lower is better) | 0.00 per 1,000 homes | 0.80 | Top | 0.0 |
Quartiles and medians compare Christian Action (Enfield) Housing Association Limited with the housing associations that published each measure for rented homes.
The 2025/26 tenant survey was run by no predominant method, 406 responses, margin of error ±4.0 points.
Other housing associations in London
Contains public sector information published by the Regulator of Social Housing, licensed under the Open Government Licence v3.0. Map boundaries: ONS Open Geography Portal, Crown copyright and database right, OGL v3.0. Analysis by CX-Feedback.